At a Glance
- Tasks: Lead and support the therapy team while delivering exceptional treatments and customer service.
- Company: Hoar Cross Hall, a luxury spa resort in Staffordshire.
- Benefits: Competitive salary, complimentary spa access, discounts, and professional development opportunities.
- Other info: Full-time maternity cover role with excellent career growth potential.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: NVQ Level 3 Beauty Therapy and 2 years of experience required.
The predicted salary is between 33655 - 33655 £ per year.
Location: Based at Hoar Cross Hall
Salary: £33,655.84 per annum
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
This role is a maternity cover, and as Therapy Supervisor, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.
Key responsibilities:
- Supporting, supervising, and motivating the therapy team on a daily basis
- Ensuring all therapists follow company policies, procedures, and treatment standards
- Acting as a point of contact for client queries and complaints, liaising with management where required
- Carrying out weekly Duty Manager shifts
- Supporting Spa & Therapy Reception duties, including guest check-in and check-out
- Performing treatments to the required standard of each product house
- Ensuring smooth Spa operations in the presence or absence of Spa Managers
- Carrying out competency tests, training, and ongoing development with the team
- Completing regular appraisals and performance reviews
- Encouraging and driving retail sales and professional product recommendations
- Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
- Managing daily treatment collections and laundry processes
- Ensuring all end-of-day procedures and safety checks are completed
Health & Safety
Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements. Being fully knowledgeable of fire and evacuation procedures.
What We’re Looking For
Essential:
- Have NVQ Level 3 Beauty Therapy qualification
- Have a minimum of 2 years’ experience
- Have excellent leadership, communication, and organisational skills
- Have a passion for customer service and team development
- Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future.
Desirable:
- Have previous experience in a supervisory or senior therapist role
Why Join Us?
- Opportunity to develop leadership and training skills
- Work within a supportive and professional Spa environment
- Be part of a team focused on excellence, progression, and guest experience
Further Information:
- (Maternity Cover) Full-time: 40 hours per week
- Working 5 out of 7 days a week
- Shift Pattern: 0730-1600hrs / 0930-1800hrs / 1100-1930hrs
- Salary: £33,655.84 per annum
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
Benefits
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive salary
- Complimentary use of the leisure and spa facilities
- Up to 20% target led commission on product sales
- Free staff canteen which provides a variety of lunch options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Free Parking
- Refer-a-Friend scheme
- Opportunities for professional development and career advancement
People say you can’t choose your family, well we choose you to be part of ours!
Therapy Supervisor (Maternity Cover) in Burton upon Trent employer: Hoar Cross Hall
At Hoar Cross Hall, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where creativity and passion for food thrive. Our picturesque location in Staffordshire not only provides a stunning backdrop but also fosters a supportive environment with ample opportunities for professional growth and development. With benefits like complimentary spa days, discounts across our venues, and a commitment to staff well-being, we ensure that our team feels valued and inspired every day.
