At a Glance
- Tasks: Deliver exceptional guest service and maintain high standards in our luxury spa.
- Company: Join the stunning Hoar Cross Hall, a luxury spa resort in Staffordshire.
- Benefits: Enjoy a competitive salary, free meals, spa discounts, and a supportive work environment.
- Other info: Flexible shifts with excellent training and development opportunities.
- Why this job: Be part of a passionate team creating unforgettable experiences for guests.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world‑class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests. Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.
Key Responsibilities
- Providing exceptional customer service, ensuring every guest feels welcome and valued.
- Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards.
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality.
- Ensuring all areas of the spa are clean, tidy, and well‑maintained, including treatment rooms, locker rooms, and public areas.
- Adhering to health and safety regulations, ensuring a safe environment for both guests and staff.
- Working closely with other team members to deliver seamless service and support across all relevant departments.
- Informing guests about spa services, treatments, and guidelines, enhancing their overall experience.
- Supporting Spa Reception with guest arrivals and departures.
- Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner.
Personal Specification
Essentials
- All applicants must be over the age of 18 years old due to the nature of the role.
- Have a customer service background with strong interpersonal skills and a friendly, approachable manner.
- Have a demonstrated interest in pool and spa quality standards.
- Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained.
Desirables
- Have previous experience in a similar role within the Spa/Hospitality industry.
- Hold relevant certifications in pool and spa management.
- Hold certification such as Certified Pool Operator (CPO) or similar is advantageous.
Additional Information
- Full‑time – 37.5 hours per week.
- A mixture of shifts – morning, afternoons and evenings.
- Working 5 days out of 7 per week.
- £12.71 per hour.
- Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship.
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality.
- Complimentary Spa Day on work anniversaries at any of our company spas.
- Free meal provided daily through our staff canteen.
- Complimentary use of leisure and spa facilities.
- Access to the Employee Assistance Program.
- 30% discount on overnight stays and spa days.
- Discounts on food, drink and retail across our venues.
- Pension scheme.
- Free Parking.
- Refer‑a‑Friend scheme.
- Excellent induction and training programme.
- Perkbox online benefits and discounts.
- Online doctor support (appointments/prescriptions).
- A fun, supportive and inclusive work environment with loads of development opportunities.
People say you can’t choose your family, well we choose you to be part of ours!
Spa Facilities Assistant in Burton upon Trent employer: Hoar Cross Hall
At Hoar Cross Hall, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. Located in the stunning Staffordshire countryside, our luxury spa resort provides numerous employee benefits, including complimentary spa days, daily meals, and access to leisure facilities, all while fostering personal and professional growth through comprehensive training programmes. Join us to be part of a passionate team dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Facilities Assistant in Burton upon Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hoar Cross Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hoar Cross Hall
Don't be shy about reaching out to Hoar Cross Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Facilities Assistant in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hoar Cross Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hoar Cross Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
