At a Glance
- Tasks: Lead vibrant Food & Beverage operations and create unforgettable guest experiences.
- Company: Luxury spa resort in Staffordshire with a focus on exceptional service.
- Benefits: Free meals, spa days, discounts, and a supportive work environment.
- Other info: Dynamic role with excellent training and development opportunities.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Senior management experience in luxury hospitality and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Food & Beverage Operations Manager
Location
Hoar Cross Hall, Staffordshire
Department
Food & Beverage
Reports to
Head of Food & Beverage
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort.
Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa.
At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity.
We train you for skill, nurture you to grow and achieve your goals….
We are looking for a passionate and driven Food & Beverage Operations Manager.
This is a fantastic opportunity for an experienced hospitality professional to take ownership of multiple vibrant service areas and deliver exceptional guest experiences.
About the Role
Reporting to the Head of Food & Beverage, you will have overall operational responsibility for our Food & Beverage service teams, ensuring every outlet consistently delivers outstanding standards of service, quality and profitability.
You will lead a large and diverse team, including Restaurant Managers, Bars Manager, Meetings & Events Operations Managers, Assistant Managers, Team Leaders and front-line Food & Beverage colleagues, creating a culture of excellence, accountability and continuous improvement.
Key Responsibilities
- Leading the day-to-day operation of all Food & Beverage outlets, including restaurants, bars, cafés, weddings, events and exclusive hire.
- Delivering exceptional guest experiences by maintaining consistently high service standards.
- Inspiring, motivate and develop a high-performing management and operational team.
- Driving sales performance, maximise revenue opportunities and achieve departmental KPIs and budgets.
- Monitoring financial performance, including stock control, purchasing, labour costs and profitability.
- Ensuring compliance with company standards, SOPs, food safety, health & safety and licensing regulations.
- Overseeing rota planning and staffing levels to meet business demands.
- Leading recruitment, onboarding, performance reviews and ongoing training and development.
- Maintaining excellent communication across departments to ensure seamless service delivery.
- Continuously review operations and identify opportunities to improve quality, efficiency and guest satisfaction.
- Training & Development
- Identifying training needs and implement development plans
- Ensuring all team members are fully trained and supported in their roles
- Maintaining accurate training records and compliance standards
- Health & Safety
- Ensuring full compliance with food safety, licensing, and health & safety legislation
- Maintaining high standards of hygiene, cleanliness, and safety across all outlets
- Completing risk assessments and ensure team awareness of safety procedures
- Promoting a safe and positive working environment
About You
- Have previous senior Food & Beverage management experience within a hotel, resort or luxury hospitality environment.
- Have experience managing multiple Food & Beverage outlets.
- Have strong commercial awareness with experience managing budgets, labour costs and stock control.
- Have proven leadership skills with the ability to inspire, coach and develop teams.
- Have excellent organisational and communication skills.
- Have a hands-on management style and the ability to perform under pressure.
- Have a passion for guest service and attention to detail.
- Have knowledge of food safety, licensing and hospitality best practice.
- Additional Information
- 45 hours per week
- Working 5 out of 7 days per week (including evenings, weekends and bank holidays)
- Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship
- Join us and we can offer you benefits such as…
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Compensation: To be discussed
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Food & Beverage Operations Manager in Burton upon Trent employer: Hoar Cross Hall
Hoar Cross Hall is an exceptional employer, offering a unique opportunity to work in a historic estate renowned for its luxury and high standards in hospitality. With a strong focus on employee growth and development, we foster a supportive work culture that values teamwork and excellence in guest service. Join us in Staffordshire, where you can enjoy a fulfilling career while contributing to memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Operations Manager in Burton upon Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hoar Cross Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hoar Cross Hall
Don't be shy about reaching out to Hoar Cross Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Operations Manager in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hoar Cross Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hoar Cross Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
