At a Glance
- Tasks: Provide exceptional service and maintain pool and spa quality for guests.
- Company: Join the luxurious Hoar Cross Hall, a stunning spa resort in Staffordshire.
- Benefits: Enjoy flexible hours, free meals, spa discounts, and a supportive work environment.
- Other info: Great training opportunities and a fun, inclusive workplace culture.
- Why this job: Be part of a friendly team creating unforgettable experiences in a beautiful setting.
- Qualifications: Must be 18+, with customer service skills and a passion for wellness.
The predicted salary is between 25000 - 25000 £ per year.
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
We are seeking friendly and dedicated individuals to join our Spa Experience Host Team. The ideal candidate will be passionate within this field and will be responsible for providing a high standard of care and service to our guests ensuring they maintain Pool and Spa Quality Standards.
Key Responsibilities
- Providing exceptional customer service, ensuring every guest feels welcome and valued
- Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
- Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
- Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
- Working closely with other team members to deliver seamless service and support across all relevant departments
- Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
- Supporting Spa Reception with guest arrivals and departures
- Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner
Personal Specification Essentials
- All applicants must be over the age of 18 years old due to the nature of the role
- Have a customer service background with strong interpersonal skills and a friendly, approachable manner
- Have a demonstrated interest in pool and spa quality standards
- Hold a certification such as Certified Pool Operator (CPO) or similar is advantageous
Additional Information
- Part-Time - 24 hours per week
- Working 3 out of 7 days a week
- Salary: £12.71 per hour
- Fully Flexible
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can't choose your family, well we choose you to be part of ours!
Spa Experience Host: Part-Time - Staffordshire in Burntwood employer: Hoar Cross Hall
At Hoar Cross Hall, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. Located in the stunning Staffordshire countryside, our luxury spa resort provides not only competitive pay but also a range of benefits including complimentary spa days, daily meals, and extensive training opportunities to help you grow in your career. Join us to be part of a passionate team dedicated to creating unforgettable experiences for our guests while enjoying the perks of working in a beautiful historic estate.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Experience Host: Part-Time - Staffordshire in Burntwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoar Cross Hall. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional experiences, think of examples from your past where you've gone above and beyond for a guest. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look polished and professional. It shows that you respect the opportunity and understand the high standards we uphold at Hoar Cross Hall.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in our minds as we make our decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Spa Experience Host: Part-Time - Staffordshire in Burntwood
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the spa industry shine through! We want to see that you genuinely care about providing exceptional guest experiences and have a passion for wellness.
Tailor Your CV:Make sure your CV is tailored to the role of Spa Experience Host. Highlight any relevant customer service experience and skills that align with our values at Hoar Cross Hall. We love seeing how your background fits with what we do!
Be Personable:In your cover letter, adopt a friendly tone and share a bit about yourself. We’re looking for individuals who can connect with our guests, so don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hoar Cross Hall!
How to prepare for a job interview at Hoar Cross Hall
✨Know the Spa Inside Out
Before your interview, take some time to research Hoar Cross Hall and its spa services. Familiarise yourself with the treatments offered, the facilities available, and the overall guest experience they aim to provide. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Spa Experience Host, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can relate these experiences to the specific responsibilities of the role, like addressing guest issues or enhancing their overall experience.
✨Demonstrate Your Passion for Wellness
Express your enthusiasm for wellness and spa quality standards during the interview. Share any relevant certifications you hold, like a Certified Pool Operator (CPO), and discuss why maintaining high standards in pool and spa areas is important to you. This will highlight your commitment to the role and the values of Hoar Cross Hall.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like as a Spa Experience Host. This not only shows your interest but also helps you gauge if the role and environment are the right fit for you.
