At a Glance
- Tasks: Deliver exceptional customer service and drive retail sales in a luxury spa environment.
- Company: Join a historic estate focused on luxury hospitality and guest experiences.
- Benefits: Competitive pay, free meals, spa discounts, and a fun, supportive work culture.
- Other info: Flexible hours, excellent training, and opportunities for career growth.
- Why this job: Be part of a team that creates memorable experiences for guests while developing your skills.
- Qualifications: Experience in retail or customer service with strong communication skills.
The predicted salary is between 13.75 - 13.75 £ per hour.
Location: Hoar Cross Hall, Staffordshire
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. We can only achieve this by hiring people with a positive attitude and passion for the industry.
We are looking for an enthusiastic, customer-focused Retail Assistant to join our Spa & Retail team. This is an exciting opportunity for someone with a passion for retail, beauty, wellness, and delivering exceptional guest experiences. As our Retail Assistant, you will play a key role in driving retail sales, creating engaging customer experiences, maintaining high visual merchandising standards, and supporting our therapy team in achieving retail success. If you are proactive, sales-driven, and enjoy building relationships with customers, we'd love to hear from you.
What You'll Be Doing
- Sales & Customer Experience
- Delivering exceptional customer service at all times
- Supporting guests throughout their shopping experience, offering expert product advice and recommendations
- Achieving daily, weekly, and monthly retail sales targets and KPIs
- Maximising retail opportunities through product recommendations, promotions, and customer engagement activities
- Handling customer enquiries professionally and assist with resolving complaints alongside the Retail & Parlour Manager
- Retail Activities & Promotions
- Organising and delivering retail-focused activities including workshops, skin consultations, mini treatments, and product demonstrations
- Supporting the planning and delivery of promotional events and seasonal campaigns
- Working closely with product brands and suppliers to maintain product knowledge and promote new launches
- Retail Operations
- Maintaining attractive, fully stocked, and well-merchandised retail displays
- Carrying out opening and closing procedures and daily retail area checks
- Completing daily operational checklists and administrative tasks, including emails and guest enquiries
- Ensuring retail spaces remain clean, tidy, welcoming, and aligned with company standards
- Stock Management
- Monitoring stock levels and place orders to maintain availability
- Conducting monthly stock takes and manage stock rotation
- Ensuring accurate stock control records using Procure Wizard and Resort Suite
- Maintaining strict controls to minimise stock loss, damage, or theft
- Team Support
- Encouraging and motivating therapists to incorporate retail recommendations into treatments
- Providing retail support and guidance to the therapy team
- Attending product training sessions and continually develop your product and industry knowledge
What We're Looking For
- Essential
- Have previous experience in a retail, beauty, spa, hospitality, or customer service environment
- Have excellent sales and customer service skills
- Have excellent communication and interpersonal abilities
- Have the ability to work independently and as part of a team
- Have exceptional organisational skills and attention to detail
- Be confident using computer systems and stock management software
- Have a flexible approach to working hours and shifts
- Desirable
- Have experience within a spa, beauty, wellness, or luxury hospitality environment
- Have knowledge of skincare, beauty, or wellness products
- Have experience delivering workshops, demonstrations, or customer events
Additional Information
- Working 4-5 days per week
- 38 hours per week - Monday - Sunday - evenings & weekends
- £13.75 per hour
What We Offer
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
If you're passionate about delivering outstanding customer experiences and helping guests discover products they'll love, we'd love to hear from you. Apply today and become part of our exceptional team.
Retail Assistant (Maternity Cover) - Staffordshire in Burntwood employer: Hoar Cross Hall
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our team members are valued and supported. As a Retail Assistant, you'll enjoy a range of benefits including complimentary spa days, discounts across our venues, and access to leisure facilities, all while working in a stunning historic estate. Our commitment to employee growth and a fun, inclusive culture makes us an excellent employer for those passionate about retail and customer service.
