Assistant Restaurant Manager - Ballroom - Staffordshire in Burntwood

Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.

The Role

At Hoar Cross Hall, we pride ourselves on providing incredible service and a memorable experience for every single guest. We are seeking a dynamic and motivated Assistant Restaurant Manager to join us and contribute to our continued success. Becoming a part of our team means bringing warmth, precision, and a commitment to excellence to every interaction. If you have a natural way with people, a strong eye for detail, and a passion for maintaining high standards, this role is for you. Working closely with the Restaurant Manager, you will help oversee day-to-day operations, drive team success, and ensure every guest enjoys a seamless dining experience.

Your responsibilities:

• Adhering to opening and closing procedures to ensure the smooth daily operations within our restaurant.
• Conducting effective shift briefings to keep the team updated on VIPs, special occasions, and daily goals.
• Demonstrating exemplary service attributes consistent with industry and company standards. This includes fulfilling guest requests and exceeding expectations, effectively handling and resolving guest complaints, maintaining a high level of menu and service knowledge, and being attentive to guest needs.
• Demonstrating a thorough understanding of health, hygiene, and first aid safety regulations, ensuring a safe environment for guests and staff.
• Assisting with staffing needs by assessing daily and weekly requirements and adjusting schedules as needed.

Personal Specification

Essentials:

• Have previous experience in a supervisory role within restaurants or hospitality industry.
• Have a minimum of 2 years experience.
• Have exceptional knowledge of restaurant and bar operations.
• Have exceptional people skills with the ability to communicate and collaborate effectively.
• Have excellent leadership and communication skills.
• Have the ability to work in a fast-paced environment.
• Have excellent organisational skills and attention/eye for detail.

Desirables:

• Have experience with large volume covers.
• Have Food Safety Training.
• Have knowledge of health and safety regulations related to food and beverage service.

Additional Information:

• Full-time contract - 40 hours per week.
• Working 5 out of 7 days a week.
• £32,460.96 per annum.
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business such as working evenings, weekends, and Bank Holidays.
• Hold the relevant Right to Work in the UK, not requiring future sponsorship.

Why Join Us:

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality.
• Complimentary Spa Day on work anniversaries at any of our company spas.
• Free meal provided daily through our staff canteen.
• Complimentary use of leisure and spa facilities.
• Access to the Employee Assistance Program.
• 30% discount on overnight stays and spa days.
• Discounts on food, drink and retail across our venues.
• Pension scheme.
• Free Parking.
• Refer-a-Friend scheme.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• On-line Doctor support (appointments/prescriptions).
• A fun, supportive and inclusive work environment with loads of development opportunities.

People say you can't choose your family, well we choose you to be part of ours!