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- Tasks: Engage with guests and deliver exceptional breakfast service in a stunning ballroom setting.
- Company: Hoar Cross Hall is a luxurious spa resort in Staffordshire, dedicated to creating memorable guest experiences.
- Benefits: Enjoy competitive pay, free lunch, spa access, discounts, and opportunities for career growth.
- Why this job: Join a fun, energetic team in a historic estate focused on hospitality excellence and personal development.
- Qualifications: Strong communication skills and a passion for guest service; previous experience is a plus but not essential.
- Other info: Flexible shifts available, with part-time and full-time options to fit your schedule.
Location: Hoar Cross Hall, Staffordshire
About Us: Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay.
At Hoar Cross Hall, we believe in nurturing talent, and we are on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.
The Role: Are you passionate about delivering exceptional service and surrounded by exquisite food? If so, we want you to be part of our dynamic Food & Beverage team! As a Breakfast Food & Beverage Assistant, you will play a key role in engaging with our guests, maintaining high standards of service, and contributing to an unforgettable dining experience. You will be the friendly face that greets our guests in the Ballroom, ensuring that every detail is perfectly executed during breakfast service. You will work with a fun, energetic team, all committed to providing an outstanding experience for our guests. This role offers an incredible opportunity to build your career at an award-winning resort in the thriving hospitality sector.
Why Join Us?
- Work in a historic, stunning estate with a commitment to hospitality excellence.
- Competitive pay with opportunities for performance-based growth.
- Complimentary access to our leisure and spa facilities.
- Free lunch from our staff canteen to fuel your day.
- Complimentary spa day on your work anniversary.
- Access to an Employee Benefits Program.
- Free parking for all team members.
- Discounts on overnight stays, spa days, and 30% off food & drinks.
- Refer-a-friend scheme.
- Comprehensive induction and ongoing training to support your professional development.
- Opportunities for career progression and advancement within a reputable brand.
Key Responsibilities:
- Deliver efficient, courteous, and professional service at all times.
- Assist in delivering food and beverage service to guests, focusing on our prestigious Ballroom during breakfast.
- Respond promptly and politely to guest inquiries, ensuring their needs are met.
- Manage a section in the Ballroom, along with other dining areas, during Breakfast, Afternoon Tea, Lunch, and Dinner services.
- Maintain cleanliness and organisation within the dining areas, including table setting and clearing.
- Set up events and functions in accordance with Banquet Event Orders (BEOs), ensuring all setup procedures are followed precisely.
- Handle guest feedback and complaints with professionalism, resolving issues promptly or escalating them as needed to ensure guest satisfaction.
- Adhere to health and safety standards, as well as Hoar Cross Hall's dress code and service guidelines.
- Participate in training sessions to continually enhance your skills and knowledge.
Personal Specification:
- Essential:
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Passion for food, guest service, and creating memorable experiences.
- Flexibility to work evenings, weekends, and holidays.
- A positive, team-oriented attitude.
- Desirable:
- Previous experience in food and beverage or hospitality roles (preferred, but not essential).
- Experience handling large volumes of covers is a plus.
- Food safety training or knowledge is advantageous.
Shift Pattern:
- Flexible breakfast shift hours, with the earliest start at 6 AM and the latest finish at 6 PM.
- Part-time and full-time opportunities available.
- Shifts are spread across 5 days a week, including weekends.
- Full flexibility is required, as shifts will adapt based on team and business needs.
Join Our Family: At Hoar Cross Hall, we say you can't choose your family- but we choose you to be a part of ours. We value every team member, and we are excited to support your growth and development in this dynamic role.
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Food & Beverage Assistant - Staffordshire
✨Tip Number 1
Familiarise yourself with the Hoar Cross Hall brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and interactions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your passion for food and guest service in conversations. Share personal anecdotes or experiences that demonstrate your enthusiasm for creating memorable dining experiences, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since the role involves managing multiple tasks effectively, think of examples from past experiences where you've thrived under pressure and maintained high service standards.
✨Tip Number 4
Be ready to showcase your flexibility and team-oriented attitude. The job requires working various shifts, so express your willingness to adapt and collaborate with others to ensure a seamless service experience for guests.
We think you need these skills to ace Breakfast Food & Beverage Assistant - Staffordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage service or hospitality. Emphasise any roles where you demonstrated strong communication skills and a positive attitude, as these are key for the Breakfast Food & Beverage Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've created memorable experiences for guests in previous roles.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. This shows that you are ready to adapt to the needs of the team and the business.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work at Hoar Cross Hall. Mention what attracts you to their commitment to hospitality excellence and how you align with their values.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about what excites you about working in food and beverage, and how you enjoy creating memorable experiences for guests.
✨Demonstrate Strong Communication Skills
Since this role involves engaging with guests, highlight your communication skills. Share examples of how you've effectively interacted with customers in previous roles, ensuring their needs were met promptly and professionally.
✨Prepare for Fast-Paced Scenarios
Be ready to discuss how you handle busy environments. You might be asked situational questions about managing multiple tasks during peak times, so think of specific examples from your past experiences that showcase your ability to thrive under pressure.
✨Emphasise Teamwork and Flexibility
This position requires a positive, team-oriented attitude. Be prepared to talk about your experience working in teams and your willingness to adapt to changing schedules or tasks, especially during busy service periods.
