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- Tasks: Engage with guests and deliver exceptional breakfast service in a stunning ballroom setting.
- Company: Hoar Cross Hall is a luxurious spa resort in Staffordshire, dedicated to creating memorable guest experiences.
- Benefits: Enjoy competitive pay, free lunch, spa access, discounts, and opportunities for career growth.
- Why this job: Join a fun, energetic team in a historic estate focused on hospitality excellence and personal development.
- Qualifications: Strong communication skills and a passion for guest service; previous experience is a plus but not essential.
- Other info: Flexible shifts available, with part-time and full-time options to suit your schedule.
Location: Hoar Cross Hall, Staffordshire
About Us: Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay. At Hoar Cross Hall, we believe in nurturing talent, and we are on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.
The Role: Are you passionate about delivering exceptional service and surrounded by exquisite food? If so, we want you to be part of our dynamic Food & Beverage team! As a Breakfast Food & Beverage Assistant, you will play a key role in engaging with our guests, maintaining high standards of service, and contributing to an unforgettable dining experience. You will be the friendly face that greets our guests in the Ballroom, ensuring that every detail is perfectly executed during breakfast service. You will work with a fun, energetic team, all committed to providing an outstanding experience for our guests. This role offers an incredible opportunity to build your career at an award-winning resort in the thriving hospitality sector.
Why Join Us?
- Work in a historic, stunning estate with a commitment to hospitality excellence.
- Competitive pay with opportunities for performance-based growth.
- Complimentary access to our leisure and spa facilities.
- Free lunch from our staff canteen to fuel your day.
- Complimentary spa day on your work anniversary.
- Access to an Employee Benefits Program.
- Free parking for all team members.
- Discounts on overnight stays, spa days, and 30% off food & drinks.
- Refer-a-friend scheme.
- Comprehensive induction and ongoing training to support your professional development.
- Opportunities for career progression and advancement within a reputable brand.
Key Responsibilities:
- Deliver efficient, courteous, and professional service at all times.
- Assist in delivering food and beverage service to guests, focusing on our prestigious Ballroom during breakfast.
- Respond promptly and politely to guest inquiries, ensuring their needs are met.
- Manage a section in the Ballroom, along with other dining areas, during Breakfast, Afternoon Tea, Lunch, and Dinner services.
- Maintain cleanliness and organisation within the dining areas, including table setting and clearing.
- Set up events and functions in accordance with Banquet Event Orders (BEOs), ensuring all setup procedures are followed precisely.
- Handle guest feedback and complaints with professionalism, resolving issues promptly or escalating them as needed to ensure guest satisfaction.
- Adhere to health and safety standards, as well as Hoar Cross Hall's dress code and service guidelines.
- Participate in training sessions to continually enhance your skills and knowledge.
Personal Specification:
- Essential:
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Passion for food, guest service, and creating memorable experiences.
- Flexibility to work evenings, weekends, and holidays.
- A positive, team-oriented attitude.
- Desirable:
- Previous experience in food and beverage or hospitality roles (preferred, but not essential).
- Experience handling large volumes of covers is a plus.
- Food safety training or knowledge is advantageous.
Shift Pattern:
- Flexible breakfast shift hours, with the earliest start at 6 AM and the latest finish at 6 PM.
- Part-time and full-time opportunities available.
- Shifts are spread across 5 days a week, including weekends.
- Full flexibility is required, as shifts will adapt based on team and business needs.
Join Our Family: At Hoar Cross Hall, we say you can't choose your family- but we choose you to be a part of ours. We value every team member, and we are excited to support your growth and development in this dynamic role.
Breakfast Food & Beverage Assistant - Staffordshire employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Food & Beverage Assistant - Staffordshire
✨Tip Number 1
Familiarise yourself with the Hoar Cross Hall brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and interactions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your passion for food and guest service in conversations. When networking or during interviews, share personal anecdotes that demonstrate your enthusiasm for creating memorable dining experiences, as this aligns perfectly with the role.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since the role requires managing multiple tasks effectively, think of examples from past experiences where you've thrived under pressure, which will impress the hiring team.
✨Tip Number 4
Be ready to showcase your teamwork skills. The job emphasises a positive, team-oriented attitude, so come prepared with examples of how you've successfully collaborated with others in previous roles, demonstrating your ability to contribute to a dynamic team.
We think you need these skills to ace Breakfast Food & Beverage Assistant - Staffordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage service. Emphasise any previous roles where you provided exceptional customer service, especially in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to create memorable experiences for guests. Mention specific skills that align with the job description, such as strong communication and teamwork.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability in your application. This shows that you are adaptable and willing to meet the needs of the business.
Show Enthusiasm: In your application, convey your enthusiasm for joining Hoar Cross Hall. Share why you are excited about the opportunity to work in a historic estate and contribute to their commitment to hospitality excellence.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had that highlight your love for providing excellent service and creating memorable guest experiences.
✨Demonstrate Strong Communication Skills
As a Breakfast Food & Beverage Assistant, you'll need to interact with guests regularly. Practice clear and friendly communication, and be prepared to discuss how you handle guest inquiries and feedback effectively.
✨Highlight Your Team Spirit
This role requires a positive, team-oriented attitude. Be ready to share examples of how you've worked well in a team setting, especially in fast-paced environments, to show that you're a great fit for their dynamic team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing complaints or ensuring high standards during busy service times. Think of relevant examples from past experiences to demonstrate your problem-solving skills.
