Assistant Restaurant Manager - Ballroom
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals....
The Role
At Hoar Cross Hall, we pride ourselves on providing incredible service and a memorable experience for every single guest. We are seeking a dynamic and motivated Assistant Restaurant Manager to join us and contribute to our continued success.
Becoming a part of our team means bringing warmth, precision, and a commitment to excellence to every interaction. If you have a natural way with people, a strong eye for detail, and a passion for maintaining high standards, this role is for you. Working closely with the Restaurant Manager, you will help oversee day-to-day operations, drive team success, and ensure every guest enjoys a seamless dining experience.
Your responsibilities
Adhering to opening and closing procedures to ensure the smooth daily operations within our restaurant
Conducting effective shift briefings to keep the team updated on VIPs, special occasions, and daily goals
Demonstrating exemplary service attributes consistent with industry and company standards. This includes fulfilling guest requests and exceeding expectations, effectively handle and resolve guest complaints, maintaining a high level of menu and service knowledge, and being attentiveness to guest needs
Demonstrating a thorough understanding of health, hygiene, and first aid safety regulations, ensuring a safe environment for guests and staff
Assisting with staffing needs by assessing daily and weekly requirements and adjusting schedules as needed
Personal Specification
Essentials
Have previous experience in a supervisory role within restaurants or hospitality industry
Have a minimum of 2 years experience
Have exceptional knowledge of restaurant and bar operations
Have exceptional people skills with the ability to communicate and collaborate effectively
Have excellent leadership and communication skills
Have the ability to work in a fast-paced environment
Have excellent organisational skills and attention/eye for detail
Desirables
Have experience with large volume covers
Have Food Safety Training
Have knowledge of health and safety regulations related to food and beverage service
Additional Information
Full-time contract - 40 hours per week
Working 5 out of 7 days a week
£32460.96 per annum
Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business such as working evenings, weekends, and Bank Holidays
Hold the relevant Right to Work in the UK, not requiring future sponsorship
Why Join Us
Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
Complimentary Spa Day on work anniversaries at any of our company spas
Free meal provided daily through our staff canteen
Complimentary use of leisure and spa facilities
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities
People say you can't choose your family, well we choose you to be part of ours!
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