At a Glance
- Tasks: Deliver exceptional guest service and maintain high standards in spa and hotel areas.
- Company: Join a luxury spa in a picturesque, historic estate.
- Benefits: Competitive pay, free meals, discounts, and complimentary spa days.
- Other info: Flexible part-time hours with excellent training and development opportunities.
- Why this job: Be part of a fun, supportive team while enhancing guest experiences.
- Qualifications: Customer service experience and a friendly, approachable manner required.
The predicted salary is between 12.71 - 12.71 £ per hour.
To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.
Key Responsibilities
- Providing exceptional customer service, ensuring every guest feels welcome and valued
- Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
- Ensuring all areas of the spa are clean, tidy, and well‑maintained, including treatment rooms, locker rooms, and public areas
- Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
- Working closely with other team members to deliver seamless service and support across all relevant departments
- Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
- Supporting Spa Reception with guest arrivals and departures
- Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
- All applicants must be over the age of 18 years old due to the nature of the role
- Have a customer service background with strong interpersonal skills and a friendly, approachable manner
- Have a demonstrated interest in pool and spa quality standards
- Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained
Desirables
- Have previous experience in a similar role within the Spa/Hospitality industry
- Hold relevant certifications in pool and spa management
- Hold certification such as Certified Pool Operator (CPO) or similar is advantageous
Additional Information
- Part‑time - 15 hours per week
- A mixture of shifts - morning, afternoons and evenings
- 2 days – contracted weekends with options for overtime in the week
- £12.71 per hour
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer‑a‑Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On‑line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Spa Facilities Assistant in Burton upon Trent employer: Hoar Cross Hall - Leisure
Hoar Cross Hall is an exceptional employer, offering a unique opportunity to work in a stunning historic estate while delivering top-notch guest service in the Spa Facilities Assistant role. With a strong focus on employee well-being, we provide complimentary spa days, daily meals, and access to leisure facilities, alongside a supportive work culture that encourages personal growth and development. Join us for a rewarding experience where your contributions directly enhance guest satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Facilities Assistant in Burton upon Trent
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hoar Cross Hall - Leisure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Facilities Assistant in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hoar Cross Hall - Leisure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hoar Cross Hall - Leisure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hoar Cross Hall - Leisure get a sense of who you are beyond your experience!
How to prepare for a job interview at Hoar Cross Hall - Leisure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hoar Cross Hall - Leisure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
