At a Glance
- Tasks: Provide friendly IT support and maintain hardware/software for students and staff.
- Company: Join a supportive college committed to safeguarding and professional development.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Other info: Be part of a team that values hard work and personal development.
- Why this job: Make a positive impact while working with technology in a dynamic environment.
- Qualifications: Level 3 education or relevant IT support experience required.
The predicted salary is between 26818 - 28634 £ per year.
We are looking for a dedicated and passionate IT Services Technician (1st / 2nd line). 37 hours per week, Full Year. Salary: Range 9-11 of the NJC pay framework for Support Staff, £26,818 - £28,634 per annum. Standard practice is to appoint at bottom of scale. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Role Overview
We’re seeking a motivated and adaptable IT professional with strong troubleshooting skills and a genuine interest in technology. In this role, you’ll be the friendly first point of contact for students and staff, providing confident, customer‑focused support. You’ll assist with the configuration, implementation, and maintenance of the College’s IT hardware and software assets and network infrastructure, working within a dedicated team that ensures the organisation’s technical systems run smoothly and efficiently. Applicants will have excellent communication, organisational and customer service skills and should be educated to Level 3 (A level or equivalent) or have experience of working in an IT support/helpdesk role.
Safeguarding Commitment
We are committed to safeguarding and protecting our children and young people at HNC. All posts are subject to a safer recruitment process which includes enhanced criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. All shortlisted candidates will be subject to an online search in line with Keeping Children Safe in Education. The successful candidate will also be subject to additional relevant background and safeguarding checks. Our safeguarding system is underpinned by policies and procedures which encourage and promote safe working practice across HNC. On joining you will be required to undergo continuous professional development to maintain safe working practice and to safeguard our children and young people.
Vision & Commitment
If you are inspired by our vision, if you are passionate about making a positive difference through self-disciplined hard work, if you are authentically aligned with our ASPIRE values, if you are humble and honestly self-reflective, HNC may well be the perfect match for you.
IT Services Technician (1st / 2nd line) in Huddersfield employer: HNC
At HNC, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work environment. Our commitment to employee growth is evident through continuous professional development opportunities, ensuring that our IT Services Technicians not only excel in their roles but also advance their careers. Located in a vibrant community, we offer a fulfilling workplace where your contributions make a meaningful impact on the lives of students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Technician (1st / 2nd line) in Huddersfield
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you, which can boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to share examples from your past experiences. We love seeing that problem-solving mindset!
✨Tip Number 3
Show off your passion for technology! During interviews, let your enthusiasm shine through. Talk about the latest tech trends or projects you’ve worked on. It’s all about making a connection with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for dedicated individuals who align with our ASPIRE values, so make sure to highlight that in your conversations.
We think you need these skills to ace IT Services Technician (1st / 2nd line) in Huddersfield
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let your enthusiasm for technology shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping others with their IT needs.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who can provide excellent customer service, so share examples of how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will reflect your ability to communicate effectively in the role.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website to ensure you don’t miss out!
How to prepare for a job interview at HNC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues, troubleshooting techniques, and the specific hardware and software used in educational settings. This will help you demonstrate your expertise and confidence during the interview.
✨Show Off Your Customer Service Skills
As an IT Services Technician, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues effectively or went above and beyond to help someone out.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff and students. During the interview, be clear and concise in your responses to show that you can communicate effectively.
✨Align with Their Values
Familiarise yourself with the organisation's ASPIRE values and think about how your own values align with theirs. Be ready to discuss how you embody these principles in your work and how you can contribute to their vision of making a positive difference.
