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- Tasks: Provide top-notch customer service to patients and staff via phone and email.
- Company: Join Sancta Maria, a leading private hospital in Swansea dedicated to patient care.
- Benefits: Enhanced pay for unsociable hours, pension, training, and wellbeing programmes.
- Why this job: Be part of a passionate team making a real difference in patient experiences.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Flexible bank role with opportunities for growth in a supportive environment.
The predicted salary is between 12 - 16 £ per hour.
Sancta Maria currently have the exciting opportunity for someone to join our bank as a Customer Service Assistant. The successful candidate will act as a key contact for all of our patients, consultants and staff, dealing with queries via telephone or email, ensuring that they receive an excellent level of customer service at all times.
We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.
This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our state-of-the-art private hospital situated in the SA1 area of Swansea. This is a 'Bank' post to cover annual leave, sickness, and support busy periods within the hospital. The successful candidate would support our Customer Services team during their service hours between Monday - Friday, 8am - 6pm.
HMT recognises that its staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area. At HMT Sancta Maria Hospital you’ll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once you’re part of our team, we’ll also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.
Benefits:
- Enhanced pay for unsociable hours
- Workplace pension
- On-going training and development
- Quality work environment
- Employee Assistant Programme
- Wellbeing Programmes
- Team Working
Customer Service Assistants (Bank) in Swansea employer: HMT Sancta Maria Hospital
Contact Detail:
HMT Sancta Maria Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistants (Bank) in Swansea
✨Tip Number 1
Get to know the company! Research Sancta Maria Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll be dealing with queries via phone and email. Role-play with a friend or family member to get comfortable handling different types of customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to healthcare. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Sancta Maria Hospital.
We think you need these skills to ace Customer Service Assistants (Bank) in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Assistant role. We want to see how you can contribute to our mission of providing excellent patient care!
Show Your Passion for Customer Service: In your written application, let us know why you’re passionate about customer service. Share any relevant experiences that demonstrate your commitment to putting patients first, as this is key to our ethos at Sancta Maria.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Remember, we’re looking for candidates who can communicate effectively, just like you will in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sancta Maria Hospital.
How to prepare for a job interview at HMT Sancta Maria Hospital
✨Know Your Stuff
Before the interview, make sure you understand what Sancta Maria Hospital stands for. Familiarise yourself with their commitment to patient care and the services they offer. This will help you demonstrate your alignment with their values during the interview.
✨Practice Your Communication Skills
As a Customer Service Assistant, clear communication is key. Practice answering common interview questions out loud, focusing on how you would handle queries from patients or staff. This will help you feel more confident and articulate during the actual interview.
✨Show Your Passion for Patient Care
During the interview, express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help someone. This will show that you genuinely care about the role and the patients you'll be serving.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. Asking insightful questions shows your interest in the position and helps you gauge if it's the right fit for you.