Neighbourhood Officer - 6 Month Contract in Warrington

At Torus, we’re more than a housing provider – we’re committed to building strong, thriving communities. We are looking for a dedicated Neighbourhood Officer to join our team in Warrington on a 6-month fixed-term contract. In this role, you’ll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You’ll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live.

What you’ll be doing:

• Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents.
• Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues.
• Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well‑maintained.
• Use data and insight to target resources effectively and meet key performance goals.
• Actively manage anti‑social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards.
• Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements.
• Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies.
• Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them.
• Maintain accurate records and stay up to date with housing legislation, policy, and best practice.

What we’re looking for:

• CIH Level 3 qualification (or willingness to work towards it).
• Experience in housing management or in delivering services to clients.
• Strong knowledge of housing legislation and a willingness to stay up to date with developments.
• Excellent communication skills, with the confidence to challenge non‑compliance where necessary.
• Experience of managing ASB and nuisance cases.
• A professional, solutions‑focused approach with the ability to work at pace.

Interview Process:

The interview will be competency‑based, assessing your technical skills, problem‑solving abilities, and team collaboration. Interviews will take place at our Warrington office on Thursday 29th January 2026.

Additional Information:

Each successful applicant will be required to complete the following pre‑employment checks before a start date is agreed:

• Right to work verification
• 2x completed references
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&Cs

We reserve the right to close this advert early if we receive a sufficient number of applications. Apply now.

Hours: 37

Benefits:

• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
• Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.