At a Glance
- Tasks: Support customers during retrofit projects, ensuring a smooth and positive experience.
- Company: Join a dynamic team at Torus Landlord in Warrington.
- Benefits: Generous leave, flexible working, health coverage, and continuous learning opportunities.
- Other info: Fast-paced role with opportunities for career growth and personal development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
We’re looking for a Customer Liaison Retrofit Advisor to join our Asset Investment team on a fixed term contract until 31st March 2027. In this role, you’ll play a vital part in supporting customers throughout retrofit and investment programmes across Liverpool, St Helens and Warrington. This is a fast‑paced and varied role where you’ll be out on site, working closely with residents, contractors and colleagues to ensure a smooth and positive customer journey. You’ll be office based in Warrington on Tuesdays and St Helens on Thursdays, with a mixture of site‑based work and some home working in line with business needs.
What you’ll be doing:
- Act as the main point of contact for customers throughout retrofit and investment works
- Liaise with residents, contractors and stakeholders to support smooth programme delivery
- Support retrofit upgrades, helping customers understand the works and benefits
- Keep customers informed, managing expectations and resolving queries promptly
- Coordinate access and appointments with contractors to minimise delays
- Provide advice on energy efficiency and retrofit measures
- Respond to issues on site and help identify practical solutions
- Maintain accurate records of customer interactions and updates
- Build strong working relationships to deliver a customer‑focused service
- Contribute to performance targets and high standards of delivery
- Promote equality, diversity and a positive customer experience
What we’re looking for:
- Experience delivering excellent customer service, ideally within housing, construction or asset investment
- Strong communication skills, with the ability to build trust and rapport with customers
- A positive, proactive approach and ability to work across home, office and site environments
- Confidence handling challenging situations in a professional and sensitive way
- Understanding of housing or retrofit programmes is desirable
- Ability to work in a fast‑paced, customer‑focused role
- Good attention to detail and record‑keeping skills
- Flexible team player with the ability to work independently when needed
- Good IT skills, including Microsoft Office and digital systems
- Full UK driving licence, access to your own vehicle, and ability to hold or obtain business insurance (essential)
- Passion for delivering great customer service and making a positive difference
Interview Process:
Candidates will be invited to attend an interview which will include a competency‑based discussion, focusing on your customer service experience, problem solving skills and ability to manage stakeholder relationships in a fast‑moving environment. Interviews will take place at our St Helens Office on Monday 20th July 2026.
Additional Information:
- Right to work verification
- Qualification certificate check (where applicable)
- Two satisfactory references
- DBS check (if applicable)
- Completion of all new starter documentation, including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications. Apply now £29,037 (pending pay award)
Benefits:
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
- Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Customer Liaison Retrofit Advisor - 6+ Month Contract in Warrington employer: Hmsworks
Torus Landlord is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact on the lives of residents in Liverpool, St Helens, and Warrington. With a strong focus on employee well-being, generous annual leave, and continuous learning opportunities, we foster a culture of support and recognition, ensuring that our team members thrive both personally and professionally. Join us to be part of a dedicated team that values flexibility, collaboration, and a commitment to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Retrofit Advisor - 6+ Month Contract in Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hmsworks.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hmsworks. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Retrofit Advisor - 6+ Month Contract in Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hmsworks.
How to prepare for a job interview at Hmsworks
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hmsworks's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hmsworks offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
