At a Glance
- Tasks: Support asset management and property services with strong organisational skills and customer focus.
- Company: Join a dynamic team at Torus Landlord, committed to community service.
- Benefits: Enjoy 25 days annual leave, flexible working, and continuous learning opportunities.
- Other info: Hybrid working model with a positive team culture and growth potential.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in business support, strong IT skills, and excellent communication abilities.
The predicted salary is between 29402 - 29402 £ per year.
Do you have strong organisational skills, a commitment to delivering high quality services, and the ability to provide great customer support? We’re looking for an Assets Planning Support colleague to join our team on a 2-year fixed term contract and play a key role in supporting the delivery of first-class asset management and property services across our communities.
Working pattern: This role operates on a hybrid working pattern (2 days in the office and 3 days from home). The successful candidate will predominantly be based across our St Helens and Warrington offices, in line with business needs.
What you’ll be doing:
- Provide a professional and efficient business support service to a multi-disciplinary technical team across repairs, maintenance, compliance and investment activities.
- Support the delivery of building surveys, inspections, works planning and data management.
- Monitor the progress of tasks and proactively ensure services are delivered right first time for our customers.
- Collect, update and maintain accurate data across asset management, housing and financial systems.
- Maintain clear audit trails and ensure all work meets required standards and compliance requirements.
- Work collaboratively with colleagues and stakeholders to deliver a seamless, customer focused service.
- Support the development and improvement of processes and systems to drive efficiency and innovation.
- Contribute to the delivery of operational plans and performance targets, ensuring value for money is achieved.
- Build strong relationships with internal and external stakeholders, based on trust and mutual respect.
- Ensure compliance with policies, procedures, legislation and risk management frameworks.
- Promote a positive team culture, taking ownership of your work and supporting colleagues when needed.
- Contribute to continuous improvement, innovation and change within the service.
- Uphold high standards of health & safety, equality and customer care.
What we’re looking for:
- Experience working in a business support role, ideally within a property, housing or technical environment.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Excellent attention to detail and ability to maintain accurate records and data systems.
- Good understanding of property maintenance, compliance or construction environments (desirable).
- Strong IT skills including Microsoft Office and digital systems.
- A proactive, flexible approach and ability to adapt to change.
- Excellent communication and interpersonal skills, with the ability to build effective working relationships.
- A positive, team focused attitude with a commitment to continuous improvement.
- Awareness of health and safety and compliance requirements within a technical environment (desirable).
Interview Process:
Candidates will be invited to attend an interview, which will include a competency based discussion exploring relevant experience, knowledge and customer focused behaviours. Interviews will take place at our St Helens office on Thursday 16th July 2026.
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification.
- Qualification certificate check (where applicable).
- Two satisfactory references.
- DBS check (if applicable).
- Completion of all new starter documentation including signed terms and conditions.
Benefits:
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
- Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Salary and Hours: £29,402 (pending pay award) Hours: 37
Business Support - 2 Year Fixed Term Contract in Warrington employer: Hmsworks
Torus Landlord is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Warrington. With a generous benefits package including flexible working arrangements, continuous learning opportunities, and a commitment to community engagement, employees are empowered to thrive both personally and professionally. Join us to be part of a team that values collaboration, innovation, and high-quality service delivery across our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support - 2 Year Fixed Term Contract in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hmsworks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hmsworks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support - 2 Year Fixed Term Contract in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hmsworks:Your cover letter is your chance to shine! Tell us why you want to work at Hmsworks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hmsworks!
How to prepare for a job interview at Hmsworks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
