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- Tasks: Support tenants in managing their homes and provide practical advice to prevent homelessness.
- Company: Join Torus, a compassionate organisation dedicated to community wellbeing.
- Benefits: Enjoy generous annual leave, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and impactful community engagement.
- Why this job: Make a real difference in people's lives and help them thrive in their communities.
- Qualifications: GCSE English and Maths, experience in housing or social care, and a passion for customer care.
The predicted salary is between 30000 - 40000 £ per year.
Torus is seeking a motivated and compassionate Tenancy Sustain Officer to join our dedicated Tenancy Sustainment Team. In this rewarding role, you will work closely with tenants and their families who are experiencing unmet support needs, providing practical advice, guidance and hands-on support to help them successfully manage and sustain their tenancies. By empowering individuals to engage positively with services, build independence and improve wellbeing, you will play a vital role in preventing homelessness, reducing tenancy failure and supporting people to thrive in their homes and communities.
What You’ll Be Doing:
- Triage referrals on a rota basis, liaising with residents, referrers and partner agencies to identify risks and determine appropriate support needs.
- Make timely initial contact with individuals and agencies to respond to risk, provide early advice and deliver immediate support where required.
- Identify, manage and respond to risks including safeguarding concerns, domestic abuse, and risks to children and vulnerable adults, using relevant local authority pathways.
- Assess the needs of residents with complex circumstances or at risk of tenancy failure, implementing effective interventions or signposting to external support services.
- Work with individuals and their families to access services that improve wellbeing, promote independence and meet identified support needs.
- Provide practical and specialist housing-related advice and support, including guidance on health, finances, welfare benefits and sustaining tenancies.
- Manage a caseload using a holistic, person-centred approach, focusing on risk reduction, income maximisation, property condition, and compliance with tenancy conditions.
- Identify and respond to issues such as property neglect and hoarding, developing action plans and working collaboratively with partner agencies.
- Lead on and contribute to multi-agency working, including case discussions, meetings, referrals, and identifying grants or funding to address food, fuel and furniture poverty.
What We’re Looking For:
- GCSE English and Maths or equivalent.
- Level 3 CIH or willingness to work towards.
- Extensive experience of working in a housing, social care or support services.
- Demonstrates evidence of an effective approach to customer care and service delivery.
- Knowledge of completing assessments and developing support plans with targets and outcomes for clients.
- Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
- Knowledge and experience of safeguarding policies and procedures.
Interview Process:
Candidates will undergo in-person interviews, consisting of competency-based questions. Interviews will take place w.c Monday 18th May 2026 at our office in St. Helens.
Additional Information:
- Right to work verification.
- 2x Completed references.
- Enhanced DBS check.
- Completion of all new starter documentation including signed T&C’s.
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
Hours: 37
Generous Annual Leave: Begin with 25 days plus
Tenancy Sustain Officer employer: Hmsworks
Contact Detail:
Hmsworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustain Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Torus. Check out their website and social media to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep them clear and concise.
✨Tip Number 3
Show your passion for helping others! As a Tenancy Sustain Officer, empathy and support are key. Be ready to share stories that highlight your commitment to making a difference in people's lives, especially when it comes to housing and community wellbeing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Tenancy Sustain Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Sustain Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Your Compassion: In your written application, let your empathy shine through! Share examples of how you've supported individuals in challenging situations, as this role is all about helping tenants thrive in their homes.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hmsworks
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustain Officer inside out. Familiarise yourself with the key responsibilities, such as triaging referrals and managing risks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
This role is all about supporting tenants and their families. Be prepared to share examples from your past experiences where you've demonstrated empathy and provided hands-on support. Highlighting your compassionate approach will resonate well with the interviewers.
✨Prepare for Competency Questions
Since the interview will focus on competency-based questions, think of specific situations where you've successfully managed challenges related to housing or social care. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.