Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Schedule repairs and maintenance, ensuring smooth operations and excellent customer service.
- Company: Join Torus Landlord, a supportive and innovative property management team.
- Benefits: Enjoy 25 days annual leave, flexible working, and health benefits.
- Other info: Great career growth opportunities and a collaborative work environment.
- Why this job: Make a real difference in property management while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience in business support.
The predicted salary is between 29905 - 29905 ÂŁ per year.
We are seeking a Works Planner (Scheduler) to join our Customer Hub, providing a highly professional and reliable planning and administrative support service across a range of property management activities. The role will focus on the effective scheduling of appointments for repairs, maintenance, investment works, and compliance‑related surveys and inspections. Working collaboratively within the team, the successful candidate will deliver excellent customer service, support the continuous improvement of processes, and assist management by producing accurate and timely reporting of audit outcomes against agreed standards. This role is offered on a full‑time basis, working 37 hours per week on a two‑year fixed‑term contract. The post is based in St Helens, with travel to other locations required.
What You’ll be Doing
- Deliver an effective scheduling service for planned and reactive repairs, maintenance, investment and compliance works.
- Optimise surveyor and operational resources to maximise appointment completion and property access.
- Maintain accurate and responsive scheduling systems to support Asset Management and customers.
- Monitor progress against targets and standards, ensuring robust audit trails and evidence.
- Proactively engage customers, including follow‑up from “Delighted” surveys, resolving issues promptly.
- Maintain accurate data across asset, housing and financial management systems.
- Support process and system improvements to drive efficiency and right‑first‑time outcomes.
- Work collaboratively across teams, championing continuous improvement, value for money and Torus values.
What We’re Looking For
- GCSEs (or equivalent) at grade 4 or above in English and Maths, or equivalent knowledge gained through relevant experience.
- Level 3 qualification in Business Administration, Customer Service, CIH, or willingness to work towards CIH Level 3.
- Significant experience in a business support role within a technical or operational environment.
- Able to demonstrate a significant knowledge of business support gained through extensive knowledge and relevant experience.
- An understanding of health and safety legislation relevant to property maintenance and construction projects.
- Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers.
Salary: ÂŁ29,905 (pending pay award)
Hours: 37 hours per week
Benefits:
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
- Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Works Planner (Scheduler) - 2-Year Fixed-Term Contact in St Helens employer: Hmsworks
Contact Detail:
Hmsworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Planner (Scheduler) - 2-Year Fixed-Term Contact in St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Torus. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. Think about how you can showcase your experience in business support and your understanding of health and safety legislation. We want you to shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've effectively managed schedules or improved processes in previous roles. This will demonstrate your ability to deliver the excellent service Torus is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Torus team and contributing to their values and goals.
We think you need these skills to ace Works Planner (Scheduler) - 2-Year Fixed-Term Contact in St Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Works Planner role. Highlight your experience in scheduling and customer service, and show us how you can contribute to our team at Torus.
Showcase Relevant Experience: We want to see your significant experience in business support roles. Be specific about your past roles and how they relate to the responsibilities of this position, especially in property management and compliance.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hmsworks
✨Know Your Scheduling Systems
Familiarise yourself with common scheduling software and tools used in property management. Be ready to discuss how you’ve used similar systems in the past, as this will show your technical competence and readiness for the role.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight any experiences where you resolved issues or improved customer satisfaction, as this aligns perfectly with the focus on excellent customer service in the job description.
✨Showcase Your Teamwork Abilities
Think of specific instances where you collaborated with others to achieve a common goal. The role requires working closely with various teams, so demonstrating your ability to work collaboratively will be key to impressing the interviewers.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety legislation related to property maintenance and construction. Being able to discuss how you prioritise safety in your work will show that you’re not only competent but also responsible and aware of industry standards.