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- Tasks: Support tenants in managing their homes and preventing homelessness through practical advice and guidance.
- Company: Join Torus, a compassionate organisation dedicated to community wellbeing.
- Benefits: Generous annual leave, flexible working, health coverage, and professional development opportunities.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: GCSE English and Maths or equivalent; experience in housing or social care preferred.
The predicted salary is between 30000 - 40000 £ per year.
Torus is seeking a motivated and compassionate Tenancy Sustain Officer to join our dedicated Tenancy Sustainment Team. In this rewarding role, you will work closely with tenants and their families who are experiencing unmet support needs, providing practical advice, guidance and hands-on support to help them successfully manage and sustain their tenancies. By empowering individuals to engage positively with services, build independence and improve wellbeing, you will play a vital role in preventing homelessness, reducing tenancy failure and supporting people to thrive in their homes and communities.
What You’ll Be Doing:
- Triage referrals on a rota basis, liaising with residents, referrers and partner agencies to identify risks and determine appropriate support needs.
- Make timely initial contact with individuals and agencies to respond to risk, provide early advice and deliver immediate support where required.
- Identify, manage and respond to risks including safeguarding concerns, domestic abuse, and risks to children and vulnerable adults, using relevant local authority pathways.
- Assess the needs of residents with complex circumstances or at risk of tenancy failure, implementing effective interventions or signposting to external support services.
- Work with individuals and their families to access services that improve wellbeing, promote independence and meet identified support needs.
- Provide practical and specialist housing-related advice and support, including guidance on health, finances, welfare benefits and sustaining tenancies.
- Manage a caseload using a holistic, person-centred approach, focusing on risk reduction, income maximisation, property condition, and compliance with tenancy conditions.
- Identify and respond to issues such as property neglect and hoarding, developing action plans and working collaboratively with partner agencies.
- Lead on and contribute to multi-agency working, including case discussions, meetings, referrals, and identifying grants or funding to address food, fuel and furniture poverty.
What We’re Looking For:
- GCSE English and Maths or equivalent.
- Level 3 CIH or willingness to work towards.
- Extensive experience of working in a housing, social care or support services.
- Demonstrates evidence of an effective approach to customer care and service delivery.
- Knowledge of completing assessments and developing support plans with targets and outcomes for clients.
- Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
- Knowledge and experience of safeguarding policies and procedures.
Interview Process:
Candidates will undergo in-person interviews, consisting of competency-based questions. Interviews will take place w.c Monday 18th May 2026 at our office in St. Helens.
Additional Information:
- Right to work verification.
- 2x Completed references.
- Enhanced DBS check.
- Completion of all new starter documentation including signed T&C’s.
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications. Apply now.
Hours: 37
Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programmes and occupational health support.
Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Tenancy Sustain Officer in St Helens employer: Hmsworks
Contact Detail:
Hmsworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustain Officer in St Helens
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Torus. Check out their website and social media to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills in housing support, customer care, and problem-solving. We all know how important it is to demonstrate your ability to handle difficult situations with resilience.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows that you’re engaged and eager to learn more about how you can contribute to preventing homelessness and supporting tenants.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – get your application in and let’s make a difference together!
We think you need these skills to ace Tenancy Sustain Officer in St Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Tenancy Sustain Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Compassion: Since this role is all about supporting tenants and their families, don’t forget to share examples of how you've demonstrated compassion and empathy in previous roles. We want to see your human side!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for helping others shines through. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hmsworks
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustain Officer inside out. Familiarise yourself with the key responsibilities, such as triaging referrals and managing risks. This will help you answer competency-based questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
This role is all about supporting tenants and their families. Be prepared to share examples from your past experiences where you've demonstrated empathy and provided hands-on support. Highlighting your compassionate approach will resonate well with the interviewers.
✨Prepare for Scenarios
Think about potential scenarios you might face in this role, like dealing with safeguarding concerns or property neglect. Prepare to discuss how you would handle these situations, showcasing your problem-solving skills and ability to work collaboratively with partner agencies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges they face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!