Neighbourhood Officer - 9 Month Contract in St Helens

Do you have experience delivering housing management services, building strong relationships with residents and communities, and resolving tenancy-related issues? We're looking for a Neighbourhood Housing Officer to join our team on a 9-month fixed term contract and play a key role in delivering high-quality tenancy and estate management services across our neighbourhoods in St Helens.

What you'll be doing:

• Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
• Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
• Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
• Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
• Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
• Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
• Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
• Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
• Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
• Use neighbourhood and performance data to identify risks, target resources effectively and improve service outcomes.
• Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
• Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
• Attend resident meetings and community events, promoting resident engagement and involvement in service delivery.
• Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
• Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.
• Contribute to continuous improvement, value for money and the achievement of team and organisational performance targets.

What we're looking for:

• Experience of managing housing stock or delivering housing-related services to customers.
• Knowledge of housing legislation and tenancy management practices.
• Experience managing anti-social behaviour and tenancy breach cases.
• Ability to manage a varied caseload and prioritise competing demands effectively.
• Strong communication, negotiation and influencing skills.
• Ability to build and maintain effective relationships with tenants, colleagues, partners and stakeholders.
• Experience producing accurate records, reports and case management documentation.
• Ability to use performance and business data to monitor outcomes and identify solutions.
• Self-motivated with the ability to work independently and manage lone working risks.
• Understanding of tenancy sustainment principles and supporting vulnerable customers.
• Competent using ICT systems and digital communication platforms.
• Flexible approach to work, including attendance at occasional evening and weekend meetings.
• Full UK driving licence and access to a vehicle for business use.

Interview process:

Candidates will be invited to attend an interview, which will include a competency-based discussion exploring housing management experience, tenancy sustainment, anti-social behaviour case management, safeguarding awareness and customer-focused behaviours. Interviews are expected to take place at our St Helens office on Thursday 23rd July & Friday 24th July.

Additional information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check (where applicable)
• Basic DBS check may be required
• Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Salary: £34,064 (pending pay award)

Hours: 37

Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.

Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.

Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.

Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.

Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.

Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.

Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.

Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.

Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.