At a Glance
- Tasks: Deliver outstanding customer service and support across various communication channels.
- Company: Join Torus, a company that prioritises customers in everything we do.
- Benefits: Enjoy 25 days annual leave, flexible working, and health benefits.
- Other info: Dynamic role with opportunities for professional development and community involvement.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: 4 GCSEs including English and strong IT skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service? Join our Customer Hub at Torus, where we put our customers at the heart of everything we do. Our Customer Hub in St Helens plays a key role in providing high-quality support across multiple communication channels. We take a proactive approach to customer care, ensuring every interaction leaves a positive impact. This is a fixed‑term role, running until the end of December 2026.
Working Hours
- 37 hours per week
- Monday to Friday: 7.4 hours per day between 8:00 AM and 8:00 PM
- 1 in 4 Saturdays: 8:00 AM to 12:00 PM
What You Will Be Doing
- Handle customer enquiries in line with our Customer Standards Policy
- Identify and address rent arrears, applying company policy and encouraging prompt payments
- Support customers with issues related to anti‑social behaviour, tenancy management, and repairs
- Take ownership of customer queries, liaising with other teams and making necessary referrals
What We Are Looking For
- Educated to 4 GCSE (or equivalent) Grade C or above including English
- Demonstrable strong IT skills and accurately inputting customer data into case management or IT systems
- Ability to understand and apply complex policies and procedures across a range of disciplines including complaint handling and case management
- Ability to relay accurate information to customers to resolve their enquiries and provide appropriate advice on company policy and procedures across an extensive range of disciplines
- Ability to investigate customer accounts and challenge non‑payment in a fair but firm manner and extract information to make appropriate case management referrals for support services
- Experience working within a complex Customer Services Environment with a proven track record in understanding policies and procedures and relaying correct information to customers
- Experience of working with a range of stakeholders, including customers, and ability to handle difficult and challenging enquiries and diffuse situations appropriately
Interview Process
Shortlisted candidates will be invited to an interview at our St Helens office week commencing 29th June 2026. This will be a competency‑based interview, along with a written and listening assessment.
Additional Information
- Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:
- Right to work verification
- 2x completed references
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s
We reserve the right to close this advert early if we receive a sufficient number of applications.
Benefits
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: E‑learning workshops and support for professional qualifications.
- Recognition and Well‑being: Reward and recognition schemes, volunteer in your community, enhanced sick pay and discounted gym memberships.
- Flexible Working: Champion flexible and agile working, supporting individual needs and preferences.
- Comfortable Workspaces: Well‑designed offices with excellent public transport links, employee assistance programmes and occupational health support.
- Health and Wellness: For eligible employees, BUPA health expenses coverage.
Customer Service Advisor - 6 Month Contract in St Helens employer: Hmsworks
At Torus, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our St. Helens office. Our commitment to employee well-being is reflected in our generous benefits package, which includes flexible working options, continuous learning opportunities, and a focus on health and wellness. Join us in delivering outstanding customer service while enjoying a culture that values recognition, community involvement, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Month Contract in St Helens
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hmsworks.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hmsworks. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 6 Month Contract in St Helens
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hmsworks.
How to prepare for a job interview at Hmsworks
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hmsworks's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hmsworks offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
