At a Glance
- Tasks: Manage sheltered housing schemes, ensuring residents live safely and independently.
- Company: Join Torus Group, a supportive organisation dedicated to community wellbeing.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and professional development opportunities.
- Other info: Work in a dynamic environment with opportunities for career growth and community engagement.
- Why this job: Make a real difference in the lives of older residents while developing your skills.
- Qualifications: GCSEs in English and Maths; experience in housing or social care preferred.
The predicted salary is between 28859 - 28859 £ per year.
The Observatory, Liverpool City Centre Office Torus Group Permanent
Do you have strong people skills, a passion for supporting older and vulnerable residents, and the ability to deliver high‑quality housing management services? We’re looking for a Sheltered Scheme Manager to join our team and provide day‑to‑day management of our sheltered and independent living schemes across Liverpool. You’ll play a vital role in helping residents over 55 live safely, independently and confidently within their homes and communities.
What you’ll be doing:
- Deliver day‑to‑day housing management across sheltered and independent living schemes, ensuring compliance and high‑quality service delivery.
- Respond to resident enquiries, low‑level disputes, emergencies and daily wellbeing checks, promoting safety, independence and positive outcomes.
- Complete risk and needs assessments, annual reviews, support plans and case management activities to help residents remain safe at home.
- Support the lettings process, including viewings, inductions and promoting the benefits of sheltered housing to minimise voids.
- Empower residents to engage in activities and events that promote health, wellbeing and social inclusion.
- Assist residents with tenancy sustainment, digital access, welfare benefit applications, budgeting advice and referrals for aids, adaptations and assistive technology.
- Work collaboratively with internal teams, external agencies and multi‑agency partners to support independent living and effective signposting.
- Use the OKEachDay service to share information and respond to resident queries.
- Participate in scheme audits, inspections, health and safety checks, fire alarm testing and monitoring of communal areas.
- Report and escalate repairs, liaise with contractors and monitor the quality of completed works.
- Promote safeguarding, reporting concerns promptly in line with Torus and Local Authority policies.
- Support marketing and promotional activity to raise awareness of sheltered housing and attract new applicants.
- Maintain accurate records, ensure data security and contribute to value‑for‑money and continuous improvement objectives.
What we’re looking for:
- GCSE Grade 4+ (or equivalent) in English and Maths.
- CIH Level 3 or willingness to work towards.
- Experience working in sheltered housing, housing management or social care with older or vulnerable people.
- Experience completing assessments, support plans and managing a caseload.
- Strong multi‑agency working experience and ability to make decisions in challenging situations.
- Ability to listen, understand and signpost effectively.
- Personal resilience and strategies for managing difficult situations.
- Experience providing budgeting advice and basic welfare benefit support.
- Knowledge of safeguarding practices and procedures.
- Ability to build rapport while maintaining professional boundaries.
- Commitment to equality, diversity, health and safety and high‑quality service delivery.
- Confident using ICT systems and digital communication tools.
- Flexible approach to work, including evenings and weekends when required.
- Ability to travel to various locations using own transport.
- Ability to work from home when required.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring relevant experience, safeguarding awareness, housing management knowledge and customer‑focused behaviours. Interviews will take place at our Liverpool City Centre Office on Thursday 9th July 2026.
Additional Information:
- Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed: Right to work verification, Qualification certificate check (where applicable), Enhanced DBS is required, Completion of all new starter documentation including signed terms and conditions.
Salary: £28,859 pro-rata (pending pay award)
Hours: 18.5
Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Sheltered Scheme Manager (Part-time) in Liverpool employer: Hmsworks
Torus Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee well-being, we offer generous annual leave, flexible working arrangements, and continuous learning opportunities, ensuring that our team members can thrive both personally and professionally. Located in the heart of Liverpool, our office provides excellent transport links and a comfortable workspace, making it an ideal place for those passionate about making a positive impact in the lives of older and vulnerable residents.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Scheme Manager (Part-time) in Liverpool
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Hmsworks, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Hmsworks. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Hmsworks's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Sheltered Scheme Manager (Part-time) in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Hmsworks. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Hmsworks.
How to prepare for a job interview at Hmsworks
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Hmsworks.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Sheltered Scheme Manager (Part-time) at Hmsworks.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Hmsworks that you're ready to hit the ground running in the Sheltered Scheme Manager (Part-time) role.
