Pay and Benefits Coordinator in Liverpool

We're looking for a

Pay and Benefits Coordinator to join our People Services team on a fixed-term contract until November 2027 .

This is an excellent opportunity for someone with experience in payroll, pensions, reward or employee benefits to develop their skills within a busy and supportive team while helping deliver an outstanding service to colleagues across Torus.

In this varied role, you'll support the delivery of our pay, pensions, reward and benefits services, providing expert support to colleagues while contributing to continuous improvement across the team.

Working arrangements

We offer a hybrid approach to working, with attendance required at our Liverpool City Centre office on Mondays and our Warrington Bank Park office on Wednesdays and Fridays.

What you'll be doing

• Deliver a high-quality, customer-focused reward, wellbeing and benefits service, including pay and pensions, to colleagues across the Group.
• Promote and support the Group's reward, wellbeing and benefits offer, helping colleagues understand and access the support available to them.
• Process and maintain reward, benefits, payroll and pension information accurately, ensuring records are up to date and colleagues are paid correctly and on time.
• Support the administration of pension schemes, employee benefits, mileage claims, new starters, leavers, holiday trading and other contractual changes.
• Act as a first point of contact for colleagues and managers, investigating and resolving reward, benefits, payroll and pension queries promptly and professionally.
• Maintain accurate records and People Services systems, ensuring compliance, confidentiality and data integrity at all times.
• Build effective working relationships with colleagues, managers and external stakeholders to support the delivery of an efficient and people-focused service.
• Support audits, investigations, reporting requirements and year-end payroll and pension activities where required.
• Assist with reviewing and improving reward, wellbeing, benefits, payroll and pension processes, identifying opportunities to enhance efficiency and service delivery.
• Support the promotion of equality, diversity and inclusion, while ensuring safeguarding, health and safety, and organisational policies are adhered to.

What we're looking for

• Experience working in a reward and benefits, payroll or pensions role with a strong customer focus.
• Experience supporting the delivery of administrative services within a busy People Services, HR or payroll environment.
• A relevant payroll, pensions, reward or benefits qualification, or equivalent experience, would be advantageous.
• Excellent attention to detail and the ability to maintain accurate records and confidential information.
• Strong communication and relationship-building skills, with the ability to work effectively with a range of stakeholders.
• Good IT skills and confidence using and learning new systems and technologies.
• A proactive approach, with the confidence to question processes and identify opportunities for improvement.
• The ability to prioritise workloads, meet deadlines and adapt in a fast-paced environment.
• A collaborative, inclusive and customer-focused approach to work.
• The ability to attend our Liverpool and Warrington office locations on the required working days. A full driving licence and access to your own vehicle would be advantageous.
• GCSE Maths and English (Level 4/C or equivalent).

Shortlisted candidates will be invited to attend an in-person, competency-based interview at our Liverpool City Centre office, week commencing 5th October 2026.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• DBS check if applicable (Standard/Enhanced).
• Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

• £27,783 (pending pay award)
• Hours
• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial

Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan.

With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.

• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
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