At a Glance
- Tasks: Manage rent accounts, support customers, and reduce arrears while working collaboratively.
- Company: Join a supportive organisation focused on customer welfare and financial inclusion.
- Benefits: Generous leave, flexible working, health coverage, and professional development opportunities.
- Other info: Hybrid working model with a focus on well-being and community involvement.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in income management or customer-facing roles with strong communication skills.
The predicted salary is between 34064 - 34064 £ per year.
Do you have excellent communication skills, strong negotiation abilities, and a passion for supporting customers to sustain their tenancies? We’re looking for an Income Officer to join our team and play a vital role in managing rent accounts while working closely with customers to prevent and reduce rent arrears. This role is offered on a full-time basis, working 37 hours per week on a 12-month fixed-term contract. This position operates on a hybrid working arrangement, with office attendance required on Mondays and Wednesdays at our St Helens office and the remainder of the week working from home.
What you’ll be doing:
- Manage a designated patch of rent accounts, ensuring rental income is collected effectively and arrears are minimised.
- Monitor accounts proactively, identifying arrears early and taking appropriate action in line with policies and procedures.
- Work directly with customers to agree sustainable repayment plans and provide support to help maintain tenancies.
- Provide guidance on welfare benefits, Universal Credit, and financial support options, signposting customers to specialist services where appropriate.
- Take appropriate action in line with the arrears recovery process, including preparing cases for legal action when necessary.
- Maintain accurate records and case notes using housing management systems to ensure clear audit trails.
- Work collaboratively with internal teams and external partners, including support services and local authorities, to support customers and maximise income recovery.
- Contribute to achieving rent collection and arrears reduction targets.
- Promote early intervention and financial inclusion, supporting customers to manage their finances and avoid escalation of debt.
- Ensure all work is carried out in line with relevant legislation, organisational policies, and best practice.
What we’re looking for:
- Experience working in income management, housing, debt recovery, or a similar customer-facing role.
- Knowledge of rent arrears management and income recovery processes, ideally within social housing.
- Understanding of welfare benefits, Universal Credit, and financial inclusion support.
- Strong communication and negotiation skills with the ability to build positive relationships with customers while managing challenging situations.
- Ability to manage a busy caseload, prioritising work effectively to meet deadlines and performance targets.
- Experience maintaining accurate records and case management systems.
- A customer-focused and empathetic approach, with the ability to support vulnerable customers.
- Good organisational and problem-solving skills.
- A commitment to health and safety, equality, and excellent customer service.
- Full UK driving licence and willingness to travel as required.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role.
Hours: 37 hours per week
Salary: £34,064 (pending pay award)
Benefits:
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
- Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Income Officer - 12 Month Contract employer: Hmsworks
Join our dynamic team as an Income Officer in St Helens, where we prioritise a supportive work culture and employee well-being. With generous annual leave, flexible working arrangements, and continuous learning opportunities, we empower our staff to thrive both personally and professionally. Our commitment to community engagement and financial flexibility makes us an exceptional employer for those seeking meaningful and rewarding careers in housing support.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer - 12 Month Contract
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Hmsworks!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Hmsworks.
We think you need these skills to ace Income Officer - 12 Month Contract
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Hmsworks. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Hmsworks and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Hmsworks. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Hmsworks's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Hmsworks
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Hmsworks.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Hmsworks will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Hmsworks and how you would contribute to adapting HR strategies.
