At a Glance
- Tasks: Support survivors of domestic abuse, develop safety plans, and coordinate interventions.
- Company: Join Torus Group, a compassionate organisation making a real difference in the community.
- Benefits: Enjoy 25 days annual leave, health support, flexible working, and continuous learning opportunities.
- Other info: Hybrid working arrangement with excellent career growth potential.
- Why this job: Make a meaningful impact while helping vulnerable individuals regain control of their lives.
- Qualifications: Experience with domestic abuse cases and strong communication skills are essential.
The predicted salary is between 37033 - 45263 £ per year.
- Domestic Abuse Officer - 12 Month Contract
- Central, St. Helen's Office
- Torus Group
- Full time
- Fixed Term (6M+)
We’re looking for a Domestic Abuse Officer to join our team based in St Helens, supporting customers across the North West.
This is a rewarding and impactful role where you’ll support customers experiencing domestic abuse, helping them to overcome barriers, improve their safety, and sustain their tenancies.
You’ll work directly with survivors to assess risk, develop safety plans, coordinate interventions, and connect individuals and families with appropriate support services.
Working in partnership with internal teams and external agencies, you’ll play a key role in safeguarding vulnerable adults and children, responding to domestic abuse disclosures, and ensuring survivors receive timely, person-centred support that enables them to regain control of their lives.
Working pattern
This role operates on a hybrid working arrangement.
Following successful completion of your induction and probationary period, you’ll be expected to work from our St Helens office on Mondays and Fridays, with Tuesdays, Wednesdays and Thursdays worked either from the office or agilely, depending on business need and personal preference.
Please note, the role includes participation in a duty rota every four weeks.
During your designated duty week, you will be required to work full-time from the St Helens office, Monday to Friday, 9:00am to 5:00pm, to provide a responsive service and support customers and colleagues effectively.
What you’ll be doing
- Managing a caseload of domestic abuse cases across varying levels of risk, ensuring survivors receive support tailored to their individual circumstances.
- Acting as a point of contact for domestic abuse advice, guidance, disclosures and referrals across the organisation.
- Completing domestic abuse risk assessments, including DASH or MERIT assessments, and implementing appropriate interventions.
- Providing immediate safety and crisis responses, including emergency accommodation referrals, safeguarding referrals, lock changes and liaison with emergency services where required.
- Developing and reviewing safety plans in partnership with survivors and relevant agencies to reduce risk and improve outcomes.
- Representing the organisation at MARAC meetings and contributing specialist housing knowledge to multi‑agency risk management discussions.
- Making referrals to specialist internal and external support services to meet the needs of survivors and their families.
- Identifying and reporting safeguarding concerns relating to vulnerable adults and children in line with multi‑agency safeguarding procedures.
- Maintaining accurate records, risk assessments, support plans, interventions and outcomes on case management systems.
- Promoting survivor empowerment, helping individuals recognise the dynamics of domestic abuse and supporting them to make informed choices.
- Providing advice, guidance and support to colleagues, helping to develop organisational knowledge and best practice in responding to domestic abuse.
What we’re looking for
- Experience of working with individuals and families affected by domestic abuse.
- Knowledge of domestic abuse legislation, risk assessment processes and best practice interventions.
- Experience of carrying out assessments, developing support plans and achieving positive outcomes for customers.
- Experience of managing a varied caseload and working effectively with multiple agencies and stakeholders.
- Knowledge and experience of safeguarding practices and procedures relating to adults and children.
- The ability to remain calm and make informed decisions in crisis situations, balancing risk and customer needs.
- Excellent communication and relationship‑building skills, with the ability to establish trust while maintaining professional boundaries.
- Strong organisational skills and the ability to maintain accurate records using a range of ICT systems and software packages.
- A resilient, motivated and compassionate approach, with a commitment to equality, diversity and survivor‑led practice.
- GCSE Grade 3/C or above (or equivalent experience) and a commitment to professional development.
A CIH Level 3 Domestic Abuse qualification, or willingness to work towards one, would be advantageous.
Interview Process
Candidates will be invited to attend a competency‑based interview where we’ll explore your experience and knowledge for the role.
Interviews will take place at our St Helens Office on Tuesday 8th September 2026.
What We Offer
Torus offers a great benefits package designed to support you on and off the job.
You can view our full employee benefits pack on our website to see everything available across the Torus Group.
Please see below an overview of our key employee benefits
- Generous annual leave – 25 days plus bank holidays, rising each year up to 28.
- Health and Wellness – For eligible roles, we offer additional health support such as BUPA health expenses coverage, helping you manage everyday healthcare costs.
- Family support – enhanced maternity, paternity and adoption pay.
- Financial flexibility – Aviva pension and Wagestream for instant access to part of your pay.
- Travel & transport perks – lease car scheme and discounts on bikes, holidays and more.
- Continuous learning – e‑learning, workshops and support for professional qualifications.
- Recognition & wellbeing – reward schemes, volunteering, enhanced sick pay and discounted gym memberships.
- Flexible working – agile working that supports your needs on and off the job.
- Comfortable workspaces – good offices, strong transport links, employee assistance and occupational health support.
Additional Information
Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Two satisfactory references
- Enhanced DBS check
- Completion of all new starter documentation, including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
- £34,064 (pending pay award)
- Hours
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial
Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan.
With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
- Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
- 08-09-2026
- Job attachments
- Domestic_Abuse_Officer_JD_AND_PS_August_2026. pdf
- #J-18808-Ljbffr
Domestic Abuse Officer - 12 Month Contract employer: Hmsworks
Hmsworks is an exceptional employer, offering a dynamic work environment where skilled tradespeople can thrive. With a strong focus on employee development and a commitment to health and safety, we provide our Multi-Skilled Maintenance Operatives with the tools and support needed for success, including a competitive salary, a company van, and generous annual leave. Join us in the North West, where your skills will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Officer - 12 Month Contract
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hmsworks.
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
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Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hmsworks or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Domestic Abuse Officer - 12 Month Contract
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hmsworks:Before hitting send, make sure to tailor your application specifically to Hmsworks! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hmsworks
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
