Operations Manager in Stansted

HMSHost UK are part of Avolta Group and together we operate across 1000s of locations worldwide in Airports, Train Stations, Cruise ships, Ports and Motorways. HMSHost UK partner with well-known brands such as Leon, Burger King, Starbucks, Comptoir Libanais and KFC as well as operating our own proprietary brands designed by us with carefully crafted menus and décor, to truly transform a high-speed location into an experience that encourages relaxation. We’re reimagining the travel experience so that every journey is as rewarding as the destination.

We are seeking a skilled Operations Manager to oversee our multi-site hospitality operations across Stansted Airport. In this role, you will lead and develop teams to deliver exceptional guest experiences, ensure compliance with operational and brand standards, drive profitability, and manage KPIs such as sales, costs, and customer satisfaction. You will collaborate with cross-functional teams to optimise processes, enhance efficiency, and maintain the highest quality standards. With proven experience in multi-site management, strong leadership abilities, and operational expertise, you’ll thrive in this fast-paced and dynamic environment.

Main Duties will include:

• Ensure that each store operates efficiently to optimise profitability through increased sales and EBITDA whilst maintaining high operational standards.
• Embed a high-performance culture across each store with a focus on service and operational excellence.
• Actively develop talent across our Stansted Operations alongside succession planning.
• Maintain an excellent relationship with our landlords, Business Partners and external Stakeholders.
• Analyse sales, productivity and other financial data to identify areas of improvement within our stores and create action plans with the Store Managers to continuously improve ways of working.
• Accountable for ensuring each store maintains food safety and service quality in line with company standards.
• Regularly communicate with Store Managers to provide guidance, support and coaching to ensure compliance in all areas.

The right candidate will have:

• Established experience within the Hospitality sector overseeing multi-site stores/brands (minimum 5 years).
• Experience in managing large teams in fast-paced Hospitality environments.
• Enthusiasm and passion for coaching and leading teams to deliver outstanding operational excellence and service.
• Strong financial acumen.
• Strong knowledge of Health & Safety and Food Safety procedures.
• Excellent leadership and communication skills.

What we offer:

• A competitive salary and comprehensive benefits package.
• An opportunity to earn an extra £50-£500 each time you successfully recommend a friend – unlimited!
• Discount Designer Shopping Platform – up to 50% off retail prices.
• 50% off any of our locations for you & up to 4 others when not on shift.
• Benefit platform with exclusive discounts on shopping, cinema tickets, travel, and more.
• Access to an employee assistance programme offering support to you and your family members with 24/7 telephone advice, free face-to-face counselling sessions and much more.
• Healthcare Cash Plan – receive cash back for healthcare expenses including dental, optical, physio, and more.
• Access to 24/7 virtual GP appointments.
• Discounted gym memberships at over 3000 gyms across the UK.
• Free access to apps for virtual physiotherapy treatment and skin cancer screening.
• Your birthday off, as a paid holiday, every year!
• A generous life assurance benefit.
• Dedicated training and development plans to support progression.

What Next?

If you want to join us in this exciting adventure & be a part of the Avolta family, apply now. If you are shortlisted, we will be in touch soon to discuss the role further. We regret that due to the high volume of applications we may not be able to contact every applicant; if you haven’t heard from us within two weeks then your application has not been shortlisted on this occasion.

Right to Work in the UK: Candidates must have a valid Right to Work in the UK. This can be demonstrated through one of the following: A valid UK passport, an original UK birth certificate accompanied by your National Insurance number, or for non-British nationals, a share code and date of birth to verify your immigration status via the UK Government’s online Right to Work checking service.

Security Pass Requirements: As this role involves visiting our airport locations, successful candidates will also need to obtain a security pass. For this, we will require valid photo ID, such as a Driving Licence or Passport. Please ensure you can provide the appropriate original documentation during the recruitment process.

Your Data & Privacy: By asking you to submit your CV, HMSHost requests that you only include personal data that is necessary and relevant to the job which is being applied for. We will use your data for recruitment purposes only and will keep your details for one year following the date of your application. For more information, please ask for a copy of our Recruitment Privacy Policy.

At HMSHost Avolta, we are committed to ensuring our recruitment process is inclusive and accessible for everyone. If you require any reasonable adjustments throughout the recruitment process, please let us know and we will do our best to accommodate your needs.