At a Glance
- Tasks: Welcome guests and create a relaxing atmosphere in our premium lounge.
- Company: Join HMSHost, part of Avolta Group, transforming travel experiences.
- Benefits: Earn £12.35/hour, enjoy free meals, discounts, and health perks.
- Other info: Flexible hours, dynamic environment, and great career growth opportunities.
- Why this job: Be the face of exceptional service and make every guest's journey memorable.
- Qualifications: Friendly, reliable, and passionate about hospitality with strong teamwork skills.
The predicted salary is between 12 - 16 £ per hour.
HMSHost are hiring at our premium lounge, Flexiplus at Eurotunnel, Folkestone. We are looking for exceptional Front of House Hosts to join our premium Flexiplus Lounge team during our peak season. This is a unique opportunity to be part of a premium travel experience, where outstanding service and attention to detail are essential.
As a Front of House Host, you will be the first point of contact for our guests, setting the tone for their experience with us. You will be responsible for creating a welcoming, professional, and relaxing environment, ensuring every guest feels valued and cared for from the moment they arrive. From greeting customers at the door to ensuring our complimentary treats are fully replenished, you will ensure each visit is smooth, enjoyable, and memorable.
If you are friendly, reliable, and thrive in a busy, customer-focused environment, this could be the perfect opportunity to be part of a supportive and energetic team.
Key Responsibilities:- Warmly greet guests upon arrival, offering a friendly and professional welcome.
- Provide guidance and assistance, answering questions and helping guests navigate the lounge facilities.
- Ensure the lounge environment is immaculate, including seating areas and refreshment stations.
- Monitor and replenish complimentary food and beverage offerings, ensuring presentation is consistently high-quality.
- Support lounge operations, including light cleaning and tidying.
- Collaborate with kitchen and back-of-house teams to ensure smooth service delivery.
- A warm, welcoming personality and a genuine passion for hospitality.
- Strong communication and teamwork skills.
- A team-oriented mindset, working collaboratively with colleagues across departments.
- The ability to stay upbeat, organised, and efficient in a high-energy environment.
- A passion for creating memorable guest experiences.
- A strong attention to detail, especially in presentation and cleanliness.
- Flexibility with working hours – including early mornings, late nights, weekends, and holidays.
What we offer: We offer a competitive rate of pay, comprehensive benefits package, and the chance to make a meaningful impact within a dynamic, growing business. Our people are at the heart of everything we do, which is why we are committed to ensuring your satisfaction by providing an hourly rate of £12.35, along with some other amazing benefits.
Financial Benefits:- An opportunity to earn an extra £50-£500 each time you successfully recommend a friend – unlimited.
- Discount Designer Shopping Platform – up to 50% off retail prices.
- Free meals on site.
- 50% off any of our locations for you & up to 4 others when you are not working.
- Benefit platform with exclusive discounts on shopping, cinema tickets, travel, and more.
- Access to an employee assistance program offering support to you and your family members with 24/7 telephone advice, free face-to-face counselling sessions and much more.
- Healthcare Cash Plan – receive cash back for healthcare expenses including dental, optical, physio, and more.
- Access to 24/7 virtual GP appointments.
- Discounted gym memberships at over 3000 gyms across the UK.
- Free access to apps for virtual physiotherapy treatment and skin cancer screening.
- Your birthday off, as a paid holiday, every year.
- A generous life assurance benefit.
- Dedicated training and development plans to support progression.
Right to Work in the UK: Candidates must have a valid Right to Work in the UK. This can be demonstrated through one of the following: A valid UK passport; An original UK birth certificate accompanied by your National Insurance number; For non-British nationals, a share code and date of birth to verify your immigration status via the UK Government's online Right to Work checking service.
Security Pass Requirements: As this role involves working at a secured site, successful candidates will also need to obtain a security pass. For this, we will require valid photo ID, such as a Driving Licence or Passport. Please ensure you can provide the appropriate original documentation during the recruitment process.
What Next? If you want to join us in this exciting adventure & be a part of the Avolta family, apply now and if you are shortlisted, we will be in touch soon to discuss the role further. We regret that due to the high volume of applications we may not be able to contact every applicant; if you haven't heard from us within two weeks then your application has not been shortlisted on this occasion.
Your Data & Privacy: By asking you to submit your CV, HMSHost requests that you only include personal data that is necessary and relevant to the job which is being applied for. We will use your data for recruitment purposes only and will keep your details for one year following the date of your application. For more information, please ask for a copy of our Recruitment Privacy Policy.
At Avolta, we are committed to ensuring our recruitment process is inclusive and accessible for everyone. If you require any reasonable adjustments throughout the recruitment process, please let us know and we will do our best to accommodate your needs.
Team Member/Host in Folkestone employer: HMSHost by Avolta
HMSHost is an exceptional employer, offering a vibrant work culture at our premium Flexiplus Lounge in Folkestone, where every team member plays a crucial role in creating memorable guest experiences. With competitive pay, comprehensive benefits, and a strong commitment to employee growth—evidenced by our internal promotion rates—this is a fantastic opportunity for those passionate about hospitality to thrive in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member/Host in Folkestone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HMSHost by Avolta. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HMSHost by Avolta
Don't be shy about reaching out to HMSHost by Avolta directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member/Host in Folkestone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HMSHost by Avolta and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HMSHost by Avolta
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
