Team Member/Host in Folkestone

HMSHost are hiring at our premium lounge, Flexiplus at Eurotunnel, Folkestone. We are looking for exceptional Front of House Hosts to join our premium Flexiplus Lounge team during our peak season. This is a unique opportunity to be part of a premium travel experience, where outstanding service and attention to detail are essential.

As a Front of House Host, you will be the first point of contact for our guests, setting the tone for their experience with us. You will be responsible for creating a welcoming, professional, and relaxing environment, ensuring every guest feels valued and cared for from the moment they arrive. From greeting customers at the door to ensuring our complimentary treats are fully replenished, you will ensure each visit is smooth, enjoyable, and memorable.

If you are friendly, reliable, and thrive in a busy, customer-focused environment, this could be the perfect opportunity to be part of a supportive and energetic team.

• Warmly greet guests upon arrival, offering a friendly and professional welcome.
• Provide guidance and assistance, answering questions and helping guests navigate the lounge facilities.
• Ensure the lounge environment is immaculate, including seating areas and refreshment stations.
• Monitor and replenish complimentary food and beverage offerings, ensuring presentation is consistently high-quality.
• Support lounge operations, including light cleaning and tidying.
• Collaborate with kitchen and back-of-house teams to ensure smooth service delivery.

• A warm, welcoming personality and a genuine passion for hospitality.
• Strong communication and teamwork skills.
• A team-oriented mindset, working collaboratively with colleagues across departments.
• The ability to stay upbeat, organised, and efficient in a high-energy environment.
• A passion for creating memorable guest experiences.
• A strong attention to detail, especially in presentation and cleanliness.
• Flexibility with working hours – including early mornings, late nights, weekends, and holidays.

What we offer: We offer a competitive rate of pay, comprehensive benefits package, and the chance to make a meaningful impact within a dynamic, growing business. Our people are at the heart of everything we do, which is why we are committed to ensuring your satisfaction by providing an hourly rate of £12.35, along with some other amazing benefits.

• An opportunity to earn an extra £50-£500 each time you successfully recommend a friend – unlimited.
• Discount Designer Shopping Platform – up to 50% off retail prices.
• Free meals on site.
• 50% off any of our locations for you & up to 4 others when you are not working.
• Benefit platform with exclusive discounts on shopping, cinema tickets, travel, and more.

• Access to an employee assistance program offering support to you and your family members with 24/7 telephone advice, free face-to-face counselling sessions and much more.
• Healthcare Cash Plan – receive cash back for healthcare expenses including dental, optical, physio, and more.
• Access to 24/7 virtual GP appointments.
• Discounted gym memberships at over 3000 gyms across the UK.
• Free access to apps for virtual physiotherapy treatment and skin cancer screening.

• Your birthday off, as a paid holiday, every year.
• A generous life assurance benefit.
• Dedicated training and development plans to support progression.

Right to Work in the UK: Candidates must have a valid Right to Work in the UK. This can be demonstrated through one of the following: A valid UK passport; An original UK birth certificate accompanied by your National Insurance number; For non-British nationals, a share code and date of birth to verify your immigration status via the UK Government's online Right to Work checking service.

Security Pass Requirements: As this role involves working at a secured site, successful candidates will also need to obtain a security pass. For this, we will require valid photo ID, such as a Driving Licence or Passport. Please ensure you can provide the appropriate original documentation during the recruitment process.

What Next? If you want to join us in this exciting adventure & be a part of the Avolta family, apply now and if you are shortlisted, we will be in touch soon to discuss the role further. We regret that due to the high volume of applications we may not be able to contact every applicant; if you haven't heard from us within two weeks then your application has not been shortlisted on this occasion.

Your Data & Privacy: By asking you to submit your CV, HMSHost requests that you only include personal data that is necessary and relevant to the job which is being applied for. We will use your data for recruitment purposes only and will keep your details for one year following the date of your application. For more information, please ask for a copy of our Recruitment Privacy Policy.

At Avolta, we are committed to ensuring our recruitment process is inclusive and accessible for everyone. If you require any reasonable adjustments throughout the recruitment process, please let us know and we will do our best to accommodate your needs.