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- Tasks: Provide top-notch customer service over the phone and support employees through various channels.
- Company: A supportive government agency dedicated to employee welfare.
- Benefits: Training opportunities, career development, and a positive team atmosphere.
- Why this job: Enhance your skills while making a real difference in employee support.
- Qualifications: Experience in telephony roles and a passion for quality customer service.
- Other info: Join a dynamic team with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A government agency in the United Kingdom is seeking enthusiastic individuals for a telephony-based role supporting employees. This position involves delivering excellent customer service over the phone and through various channels. Candidates should have experience in telephony roles and be committed to providing quality support. The role promotes a positive team atmosphere with training and development opportunities. Join a supportive environment to enhance your skills and contribute effectively.
HR Adviser - Telephony & HR Support Specialist in Worthing employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser - Telephony & HR Support Specialist in Worthing
✨Tip Number 1
Make sure you know the ins and outs of telephony roles. Brush up on your customer service skills and be ready to showcase how you've handled calls in the past. We want to see your enthusiasm for helping others!
✨Tip Number 2
Practice your phone etiquette! Since this role is all about delivering excellent service over the phone, we recommend doing some mock calls with friends or family. This will help you feel more confident when it comes to real interviews.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! This position promotes a positive team atmosphere, so share examples of how you’ve contributed to a team in the past. We love to see candidates who can work well with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic individuals like you to join our supportive environment. Let’s enhance those skills together!
We think you need these skills to ace HR Adviser - Telephony & HR Support Specialist in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephony roles and customer service. We want to see how your skills align with the HR Adviser position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our supportive team. Let us know how you can contribute to delivering excellent service.
Showcase Your Communication Skills: Since this role is all about telephony support, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at HMRC
✨Know Your Telephony Skills
Make sure you brush up on your telephony experience before the interview. Be ready to discuss specific examples of how you've handled customer queries over the phone, as well as any tools or systems you've used. This will show that you're not just familiar with the role but also confident in your abilities.
✨Showcase Your Customer Service Mindset
Prepare to share instances where you've gone above and beyond for customers. Think about how you can demonstrate your commitment to providing quality support. Highlighting your ability to remain calm under pressure and resolve issues effectively will resonate well with the interviewers.
✨Emphasise Team Spirit
Since the role promotes a positive team atmosphere, be ready to talk about your experiences working in teams. Share examples of how you've contributed to a supportive environment and how you value collaboration. This will help them see you as a great fit for their team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the training and development opportunities mentioned in the job description. This shows your enthusiasm for growth and learning within the role. It also gives you a chance to assess if the agency's values align with your own.
