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- Tasks: Support HMRC employees through telephony and administrative work, delivering excellent customer service.
- Company: Join a supportive team at HMRC, dedicated to helping others.
- Benefits: Full training, ongoing support, and a positive team environment.
- Why this job: Make a real difference by assisting employees and developing your skills.
- Qualifications: Experience in a telephony role and a passion for customer service.
- Other info: Great opportunity for personal growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
We’re excited to offer a role within our team that blends telephony and administrative work, where you’ll play a key part in supporting HMRC employees. This is predominantly a telephony-based role, so enjoying speaking with customers over the phone is essential. We will provide full training and ongoing support to help you feel confident.
In this role, you will:
- Use strong listening and communication skills to deliver outstanding customer service via our telephony helpline, as well as through email, dedicated HR systems, and MS Teams.
- Process key employee information accurately using our HR systems.
- Work collaboratively as part of a supportive team to answer a range of HR queries. Some queries may be complex, but you’ll have the training, guidance, and resources to handle them effectively.
- Contribute to a positive team environment and uphold HMRC’s service standards.
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You’ll join a positive, team‑focused setting where others are ready to share their knowledge and support your development.
Essential Criteria:
- You must be able to demonstrate experience working in a telephony-based role, handling customer queries over the phone.
Desirable Criteria:
- It would also be beneficial if you have experience working in an HR-related environment.
HR Adviser in Worthing employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser in Worthing
✨Tip Number 1
Get comfy with your phone skills! Since this role is all about telephony, practice speaking clearly and confidently. Maybe even do a mock call with a friend to get the hang of handling queries smoothly.
✨Tip Number 2
Show off your enthusiasm! When you’re chatting with potential employers, let your passion for helping others shine through. They want to see that you’re keen to learn and ready to contribute to the team.
✨Tip Number 3
Brush up on your HR knowledge! Even if you don’t have direct experience, familiarise yourself with common HR queries and processes. This will help you feel more confident during interviews and show you’re proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HR Adviser in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about telephony and customer interaction, make sure to highlight your strong listening and communication skills in your application. We want to see how you can connect with customers and handle queries effectively!
Tailor Your Experience: If you've got experience in a telephony-based role or HR environment, don’t hold back! Share specific examples of how you've tackled customer queries and contributed to a positive team atmosphere. This will help us see how you fit into our supportive team.
Be Enthusiastic!: We love enthusiasm! Let your passion for delivering excellent service shine through in your application. Show us that you're keen to learn and grow within the team, as that's what we're all about at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at HMRC
✨Know Your Telephony Skills
Since this role is heavily telephony-based, make sure to highlight your experience in handling customer queries over the phone. Prepare examples of how you've successfully managed calls and resolved issues, as this will show your capability in a similar environment.
✨Brush Up on HR Knowledge
Even if you don't have extensive HR experience, it's a good idea to familiarise yourself with basic HR concepts and terminology. This will help you feel more confident when discussing potential queries and demonstrate your enthusiasm for the field.
✨Showcase Your Communication Skills
Strong listening and communication skills are key for this position. During the interview, practice active listening and articulate your thoughts clearly. You might even want to role-play common scenarios to showcase how you'd handle customer interactions.
✨Emphasise Team Collaboration
This role requires working collaboratively within a team. Be prepared to discuss your experiences in team settings, how you contribute to a positive environment, and how you support your colleagues. Highlighting your teamwork skills will resonate well with the interviewers.
