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- Tasks: Assist customers and provide vital admin support in a dynamic environment.
- Company: Join HMRC's innovative Surge and Rapid Response Team.
- Benefits: Flexible working patterns, full training, and a Level 3 Apprenticeship opportunity.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Kick-start your career with a supportive team and real impact on public service.
- Qualifications: Enthusiasm, helpful attitude, and willingness to learn are key.
The predicted salary is between 24000 - 28000 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Are you adaptable, quick-thinking, and great at assisting customers? If this sounds like you, then you could be just the person we're looking for to join our Surge and Rapid Response Team (SRRT).
SRRT is looking for enthusiastic individuals to join our unique and innovative team in supporting government departments across the Civil Service. The Surge and Rapid Response Team (SRRT) work across government departments to provide operational support for planned peaks in demand, unplanned demand and provides a crisis response for unforeseen events. Some of SRRT's biggest customers include the Home Office, Cabinet Office and Department for Work and Pensions, however regular provision is provided to smaller parts of the Civil Service including the National Crime Agency and Animal, Plant and Health Agency.
We pride ourselves on delivering excellent customer service to everyone we support. We are a hugely adaptable and flexible team who can deploy our people where and when they are needed the most, frequently at short notice. This means sometimes staying and working away from home, across the UK and sometimes abroad, including overnight stays.
The Surge and Rapid Response Teams are based out of HM Revenue and Customs, and we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success in SRRT, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
Job description
In this frontline customer service role, you'll be handling inbound and outbound calls, assisting customers, and providing vital administrative support where it's needed most. You will also have the opportunity to enrol onto our Level 3 Apprenticeship Programme, which is a fantastic way to earn whilst you learn and gain a formal qualification as part of your day-to-day role.
What you'll be doing:
- Answering inbound calls and making outbound calls to assist customers.
- Managing casework and data processing using various IT systems.
- Occasionally engaging with customers face-to-face when required.
- Adapting to urgent tasks, which may involve traveling at short notice.
- Communicating effectively and working independently in a dynamic environment.
Kick-start your career with full training and support, no previous experience is required. All we ask is that you bring your enthusiasm, a helpful attitude, and a willingness to learn. From day one, you'll be part of a friendly and supportive team that's invested in helping you grow and reach your full potential.
You can find out more about what it's like working in Surge and Rapid Response Team on the Civil Service Careers website.
Question and answer session
We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT. This will take place on Monday 11th May at 2:00pm.
Surge and Rapid Response-Administrative Officer - Birmingham employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surge and Rapid Response-Administrative Officer - Birmingham
✨Tip Number 1
Get to know the Surge and Rapid Response Team! Watch their stories on YouTube to understand what they value. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role involves assisting customers, think of examples from your past experiences where you've gone above and beyond. We want to see your enthusiasm and helpful attitude shine through!
✨Tip Number 3
Be ready for anything! The SRRT is all about adaptability, so prepare to discuss how you handle unexpected situations. Share stories that highlight your quick-thinking abilities and flexibility.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye out for the virtual event to learn more about the role and ask any burning questions you might have.
We think you need these skills to ace Surge and Rapid Response-Administrative Officer - Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and helpful attitude. Remember, we’re looking for individuals who are adaptable and quick-thinking, just like you!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant customer service experience or situations where you've had to think on your feet. This will help us see why you’d be a great fit for our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping your points concise. Avoid jargon and get straight to the point about your qualifications and what you can bring to the Surge and Rapid Response Team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and the application process there. We can’t wait to hear from you!
How to prepare for a job interview at HMRC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service and administrative support. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Adaptability
Given that the role requires quick thinking and adaptability, prepare examples from your past experiences where you successfully handled unexpected situations. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Practice Effective Communication
Since you'll be handling calls and possibly face-to-face interactions, practice clear and concise communication. You might want to do mock interviews with a friend or family member to refine your responses and ensure you come across as friendly and approachable.
✨Emphasise Your Willingness to Learn
The job offers a Level 3 Apprenticeship Programme, so express your enthusiasm for learning and growing within the role. Share any relevant experiences where you’ve taken the initiative to learn something new, showing that you’re proactive and eager to develop your skills.