SOC Suite Manager - Leeds

About the job

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About the role:

We are establishing a new Security Oversight function within HMRC Security to provide clear ownership, strategic direction, and assured delivery for HMRC's core security services and products. The function's purpose is to:

• Provide end‑to‑end accountability for security services and products.
• Align security capabilities with HMRC's risk appetite and regulatory obligations.
• Enable strategic lifecycle management for security products and services.
• Deliver centralised oversight of cyber security control utilisation.

This is a key role within that function, responsible for owning the end‑to‑end lifecycle, performance and continual improvement of assigned security services and products. You will work closely with technical delivery teams, operations, architecture, vendors and senior stakeholders across HMRC to ensure services are reliable, effective and continuously improving.

Job description

As a SOC Suite Manager, you will act as the named service owner for security‑specific services (such as endpoint detection and vulnerability management tools) and as product owner for security components embedded within wider enterprise platforms. You will ensure these services and products are aligned to HMRC's risk appetite, compliance obligations, and operational priorities, while delivering measurable security outcomes. This is a permanent role and forms part of an initial team of four providing centralised oversight and accountability for security services across HMRC.

Person specification

Responsibilities

In this role, you will:

• Own the lifecycle and performance of assigned security services and products.
• Act as the named service owner for security services (for example, endpoint protection or vulnerability management platforms).
• Serve as product owner for security capabilities embedded within broader enterprise platforms.
• Define and maintain service and product roadmaps, SLAs, SLOs, and KPIs.
• Lead service reviews, track performance, and manage continuous service improvement plans.
• Ensure services and products meet security, risk, and compliance requirements.
• Coordinate with technical teams, vendors, and delivery partners to resolve issues and deliver enhancements.
• Manage budgets, contracts, and supplier relationships for your services.

Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role.

Essential Criteria:

• Strong ITIL service management capability, including incident, problem, change, and release management.
• Experience defining and managing SLAs, SLOs, and KPIs, such as availability, detection and response metrics, remediation timescales, and service performance indicators.
• Experience running service reviews and embedding continuous service improvement (CSI) with measurable outcomes.
• Proven experience operating as a Product Owner using Agile delivery methods (Scrum or Kanban), including roadmap creation, backlog management, prioritisation, and stakeholder engagement.
• The ability to translate security outcomes into clear features, epics, user stories, and acceptance criteria.
• Strong stakeholder management skills, with the confidence to operate across technical and non‑technical audiences.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV, to include your Job History and any key achievements which reflects the requirements of this role.
• A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role and how you meet the Essential Criteria.

Interviews will take place via video link (Microsoft Teams). Sift and interview dates to be confirmed.