Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Service Designer, tackling complex user needs and enhancing services.
- Company: Be part of HMRC's Chief Digital and Information Office, shaping user-centred design.
- Benefits: Enjoy flexible working options and be part of a supportive design community.
- Why this job: Work on meaningful projects that impact millions while collaborating with passionate designers.
- Qualifications: Experience in user-centred design, research, and agile teamwork is essential.
- Other info: Attend virtual sessions to learn more about the role and meet current designers.
The predicted salary is between 36000 - 60000 £ per year.
This role is in Chief Technology and Design Office, part of HMRC's Chief Digital and Information Office (CDIO). We are responsible for managing all IT demand and change coming into CDIO, ensuring User Centred Design is at the heart of our designs. This enables us to ensure the solutions we deliver maximise success rates for internal and external users, maximising business outcomes and minimising costly rework.
HMRC is looking for Service Designers who are passionate about User Centred Design. HMRC's services are complex, and you need to enjoy tricky problems and think about how services and policies will interact. With complex services, we have a complex user base; millions of people have to use these services, which means a range of different needs and outcomes.
We want people who are curious about who will use a service, how they will interact with it, and how something can be improved, testing those improvements through their design work. Alongside working on a policy or service problem, you'll be a member of a developing service design community; the community provides a safe space to test out design ideas and offer support to other service designers to attain the best possible outcomes.
As a service designer, you will:
- Provide service design expertise on projects
- Develop user-centred services that meet user needs and fulfil business outcomes
- Use best practice and standards to design inclusive services consistent with the rest of government and HMRC
- Analyse pain points and failure points within services and create recommendations to address any issues identified
- Map current service journeys and design service blueprints for new and/or improved services
- Effectively communicate information and ideas using sketches, scenarios, diagrams, maps, prototypes, and written narratives for multiple audiences
- Build collaborative relationships within teams and with stakeholders across different teams and the organisation
- Effectively use facilitation skills with teams and stakeholders to build a shared understanding of problems to be solved and work through challenges
You will also be expected to:
- Actively participate in the service design community within HMRC by helping to facilitate community sessions and support initiatives
- Seek out opportunities for learning and improvement by getting feedback from your colleagues and the business
Essential Criteria:
- You will already have experience and understanding of designing services that meet user needs and organisational outcomes, across all channels.
- Using user research and data to understand user needs, identify problems and inform design decisions.
- Communicating information and ideas using sketches, user journeys, diagrams, maps, prototypes, and written narratives.
- Planning and facilitating workshops with stakeholders, users and/or internal users.
- Engaging with teams and stakeholders to help define problems that need to be solved and work through challenges and potential solutions.
- Experience working in agile, multi-disciplinary teams.
Technical skills:
- Evidence-based design
- Designing strategically
- Designing together
- Design communication
Service Designer in Newcastle Upon Tyne employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with User Centred Design principles, as this role heavily emphasises understanding user needs. Consider exploring case studies or examples of successful service design projects to showcase your knowledge during discussions.
✨Tip Number 2
Engage with the service design community by attending relevant webinars or local meetups. This will not only expand your network but also give you insights into current trends and challenges in service design, which can be beneficial for your application.
✨Tip Number 3
Take advantage of the virtual presentation sessions offered by HMRC. This is a great opportunity to ask questions directly to current Service Designers and gain a deeper understanding of the role and its expectations.
✨Tip Number 4
Prepare to discuss your experience with agile methodologies, as this is crucial for the role. Think of specific examples where you've successfully collaborated in multi-disciplinary teams to solve complex problems, as this will demonstrate your fit for the position.
We think you need these skills to ace Service Designer in Newcastle Upon Tyne
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential criteria. Highlight your experience in user-centred design and service design, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in designing services that meet user needs. Use specific examples that demonstrate your skills in user research, communication, and collaboration within teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centred design. Discuss how your background aligns with HMRC's goals and mention any specific projects where you successfully addressed complex user needs.
Prepare for Interviews: If selected for an interview, be ready to discuss your design process and how you approach problem-solving. Prepare examples of how you've used user feedback to improve services and how you facilitate workshops with stakeholders.
How to prepare for a job interview at HMRC
✨Show Your Passion for User-Centred Design
Make sure to express your enthusiasm for user-centred design during the interview. Share examples of how you've previously designed services with the user in mind, and discuss any specific methodologies you’ve used to gather user feedback.
✨Prepare for Complex Problem-Solving
Since HMRC deals with complex services, be ready to discuss how you approach tricky problems. Prepare a few examples where you successfully navigated complex user needs and how you improved service delivery as a result.
✨Demonstrate Your Collaborative Skills
Highlight your experience working in multi-disciplinary teams. Be prepared to discuss how you’ve built collaborative relationships with stakeholders and how you facilitated workshops to define problems and brainstorm solutions.
✨Familiarise Yourself with Service Design Tools
Brush up on the tools and techniques used in service design, such as user journeys, service blueprints, and prototypes. Be ready to discuss how you’ve used these tools in past projects to communicate ideas effectively.
