Senior Repayment Fraud Strategy Advisor - Birmingham Regional Centre - Arena Central

About the job

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. At HMRC, we make sure money is available to fund the UK's vital public services and assist people with targeted financial support. HMRC issues tax repayments every year of more than 100bn. Fraudsters continually attempt to exploit repayment systems, and protecting public money from organised criminals has never been more important. Preventive Risking (PR) aims to protect our repayment regimes from abuse and criminal attack, ensuring that only legitimate customers receive the repayments they are entitled to.

We are looking for high performing Senior Officers to join our growing team. You will play a key role in identifying and preventing emerging repayment fraud threats, shaping our strategic approach, and ensuring our systems and controls remain robust and effective. This is an exciting opportunity for someone who enjoys problem solving, influencing transformation, and working collaboratively across a wide range of stakeholders to drive impactful change in the fight against repayment fraud.

Job description

There are a number of roles available in the following areas:

• Tax Risk Control Framework (TRCF) Design & Governance: As one of HMRC's 11 priority tax risks, Repayment Losses Criminal Attack (RLCA) represents a significant strategic compliance risk to HMRC. This risk is managed through Tax Risk Control Frameworks (TRCFs), which provide strategic oversight and governance for complex, high impact threats. Roles within the TRCF Design and Governance Team are central to this mission. You will help shape and maintain the framework, capture emerging risks and controls, coordinate senior governance forums, and work collaboratively to support strategic efforts in strengthening HMRC's prevention and response activities to criminal attack.
• Risk & Threat Mitigation: At the forefront of HMRC's fraud strategy, this role provides a central capability to detect, assess and respond to fraud risks as they emerge. You will remain aware of the dynamic fraud landscape and help turn complex risk into coordinated, data driven action. Your work will help strengthen our defences, close vulnerabilities exploited by organised criminals, and ensure emerging and live risks are understood early and tackled effectively, whilst ensuring HMRC maximises the use of impactful sanctions against criminal networks and controlling minds.
• Data Performance Team: You will work closely with operational teams to turn their activity into clear, compelling evidence of impact-making sure their work is recognised, understood, and valued. By designing and maintaining robust, trusted scoring principles, you will give stakeholders the confidence to demonstrate what really makes a difference. Using strong analytical and critical thinking skills, you will challenge existing approaches, identify innovative ways to maximise scoring potential, and spot opportunities to improve efficiency across Preventive Risking. You will develop a deep understanding of the repayment fraud threat and translate complex insight into meaningful performance measures that support better decision making.

Key responsibilities:

• Tax Risk Control Framework (TRCF) Design & Governance - Repayment Losses Criminal Attack: Strategic coordination of TRCF governance groups. Maintain TRCF framework via engagement with key stakeholders.
• Risk & Threat Mitigation: Proactively identify emerging repayment fraud risks through trends, intelligence, and operational insight. Identify key vulnerabilities that pose a repayment fraud risk and influence delivery of opportunities to optimise fraud prevention. Maintain awareness of the fraud landscape and engage with stakeholders to capture key perspectives in response to attacks. Commission assessments to produce actionable insight and identify opportunities to strengthen our approach to tackling repayment fraud.
• Data Performance Team: Develop and maintain robust scoring methodologies to assess the impact of Preventive Risking enhancements and initiatives. Collaborate with operational teams to build a clear understanding of the repayment fraud threat and design effective performance measures that evidence how well we are countering fraud.

Person specification

You will be a strategic, analytical, and adaptable professional who thrives in complexity, can influence across boundaries, and is motivated to protect public funds through data-driven and collaborative approaches. You will be expected to demonstrate the following skills and attributes:

• Highly effective at building and maintaining relationships across a wide and diverse stakeholder network.
• Able to translate analysis into meaningful insight and actionable outcomes.
• Strong verbal and written communication and interpersonal skills with ability to communicate complex information clearly and effectively.
• Comfortable operating in uncertain, fast-paced, and evolving environments.
• Able to bring clarity, structure, and direction to complex or ambiguous issues.
• Demonstrate resilience and adaptability in response to changing priorities.
• Effective at managing multiple priorities and delivering to challenging timescales.
• Proactive and self-motivated, with the ability to take initiative, identify opportunities or risks early, and drive work forward independently with minimal direction.

Essential Criteria

To be considered for this role, your application must demonstrate all the following:

• Strong leadership and excellent interpersonal skills with ability to work independently and collaboratively across a wide network of stakeholders.
• Ability to manage multiple priorities and deliver to challenging timescales in a fast-paced work environment.
• Critical thinker who is able to make evidence-based recommendations and decisions.
• Demonstrate a high level of communication skills - both written to produce high quality briefing documents for senior leaders, and verbal, using good interpersonal skills to influence others.
• Ability to work confidently and effectively in ambiguous or fast changing environments, bringing clarity, structure and direction to complex issues.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process: Seeing the Big Picture, Communicating and Influencing.

Benefits

Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.