At a Glance
- Tasks: Analyse performance data and create insights to improve digital services.
- Company: Join HMRC, a purpose-driven organisation with a strong sense of community.
- Benefits: Enjoy flexible working, generous leave, and a robust pension scheme.
- Other info: Great opportunities for mentorship and career growth in a dynamic environment.
- Why this job: Make a real impact by using data to enhance user experiences.
- Qualifications: Experience in data analysis and visualisation tools like Power BI required.
The predicted salary is between 45544 - 45544 £ per year.
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
HMRC is made up of Customer Groups which are working independently towards a common goal. Our role sits within HMRC's Chief Digital Product Office which is within the Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for a broad range of technical and operational issues as well as running the key digital services (like the Personal Tax Account and HMRC App) through which our customers interact with us.
As a Senior Performance Analyst, you will play a key role in delivering performance analysis across a portfolio of digital services, aligned to a distinct tax regime or digital platform. You'll work closely with Product Managers in agile product teams to ensure the services we deliver are data-informed and continuously improving.
You will:
- Undertake performance analysis and provide insight, with skills specified for the 'Senior Performance Analyst' role in the following link - Performance analyst - Government Digital and Data Profession Capability Framework.
- Deliver performance analysis for a distinct tax regime or digital platform within Customer Engagement, utilising data to understand user behaviour and service performance.
- Work with stakeholders to define and monitor KPIs through the implementation of performance frameworks, ensuring alignment with strategic goals and user needs.
- Use tools such as SQL and Power BI to extract, transform and visualise data.
- Create clear, actionable insights and communicate them effectively to technical and non-technical audiences.
- Mentor and support Performance Analysts, helping them grow their technical and analytical skillset.
- Collaborate across disciplines, including user research, product management, and service design, to build a holistic view of service performance.
Essential Criteria
- Proven experience within an analytical role.
- Experience using data visualisation tools such as Power BI, Data Studio or Tableau.
- Experience working with large, complex datasets to extract, interrogate and interpret data into meaningful insights.
- Experience partnering with stakeholders to define KPIs and performance measures.
- A user-centred approach and commitment to improving decision-making through data and insight.
- Hold or be willing to obtain National Security vetting level 'Security Check'.
Desirable Criteria
- Experience mentoring, coaching or line-managing junior colleagues.
- Working knowledge of agile principles and ways of working.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it's really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.
Senior Performance Analyst - East Kilbride - Queensway House employer: HMRC
HMRC is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where collaboration and innovation thrive. With flexible and hybrid working options, generous leave allowances, and a commitment to personal development through coaching and mentoring, employees can truly find their purpose while contributing to meaningful public service in East Kilbride. Join us at Queensway House and be part of a team dedicated to making a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Analyst - East Kilbride - Queensway House
✨Tip Number 1
Network like a pro! Reach out to current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for the interview by practising common performance analyst questions. Think about how you can showcase your experience with SQL and Power BI. We want to hear your data stories, so make sure you're ready to share!
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of how you've used data to drive decisions in previous roles. This is your chance to demonstrate your user-centred approach and how it aligns with HMRC's goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest updates and resources to help you along the way. Let’s get you that job!
We think you need these skills to ace Senior Performance Analyst - East Kilbride - Queensway House
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your analytical experience and any relevant tools you've used, like SQL or Power BI. Keep it clear and concise, and remember to tailor it to the Senior Performance Analyst role.
Nail Your Personal Statement:This is your chance to shine! Use the 1000-word personal statement to showcase how you meet the essential criteria. Be specific about your achievements and how they relate to the role. Don't forget to sprinkle in some passion for data analysis!
Show Off Your Mentoring Skills:If you've got experience mentoring or coaching others, make sure to mention it! This role values supporting junior analysts, so share examples of how you've helped others grow their skills in the past.
Apply Through Our Website:We want to hear from you! Make sure to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at HMRC
✨Know Your Data Tools
Make sure you're well-versed in SQL and Power BI, as these are crucial for the Senior Performance Analyst role. Brush up on how to extract, transform, and visualise data effectively, and be ready to discuss specific examples of how you've used these tools in past projects.
✨Understand User Behaviour
Since you'll be analysing user behaviour, it's essential to come prepared with insights into how data informs decision-making. Think about trends you've identified in previous roles and how they led to actionable improvements. Be ready to share these stories during your interview.
✨KPIs and Performance Frameworks
Familiarise yourself with how to define and monitor KPIs. Be prepared to discuss your experience in implementing performance frameworks that align with strategic goals. This will show your understanding of the role's requirements and your ability to contribute meaningfully.
✨Mentorship Mindset
As a senior analyst, you'll likely mentor junior colleagues. Think about your approach to coaching and how you can help others grow their skills. Share any relevant experiences where you've successfully supported team members in their development.
