Resource Manager - Telford - Plaza 1 and 2

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. HMRC Chief Digital & Information Office (CDIO) delivers in-house solutions for projects and programmes that deal with a broad range of business, technical, and operational issues. Our offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

CDIO Finance, Portfolio, Performance & Organisational Change (FPPOT) are responsible for delivering a range of key services to CDIO and HMRC. We are responsible for ensuring the operation model of CDIO is working effectively, that we plan our activity well and have strong risk and governance controls, connected by the services we provide to deliver HMRC's objectives.

Job description

Resource Managers sit within the FPPOT's Portfolio Practice supporting CDIO Delivery Areas to provide a clear picture of the available CDIO workforce, their skillsets across both Product and Platform functions to ensure that Supply and Demand can be balanced across the estate. Resource Management covers four key areas:

• Resource Management - operational process of allocating resource to demand via standardised tooling.
• Supply & Demand - scheduling demand against available supply, escalating issues through a Supply and Demand framework which this cannot be achieved.
• Impacting Coordination - the identification of all future demand and the management of small change and impact requests (Work, Delivery and Change Requests).
• Workforce Planning - providing a view of workforce requirements across CDIO to achieve strategic objectives and key results.

As Resource Manager you will support the allocation and assignment of resources to projects/programmes, through effective supply and demand management, by supporting the creation of mechanisms to ensure resources are deployed efficiently under full transparency. You will collaborate effectively with stakeholders across multiple projects using resource systems to update and complete management reporting as directed by senior Resource Manager colleagues.

Person specification

The requirements of the role are:

• Manage day-to-day PPM Tooling activity as per CDIO Resource Management standards and processes.
• Manage compliance of Resource Management Standards.
• Timely and accurate reporting to provide a clear picture of available CDIO resource and skillsets across Product, Platform and cross cutting functions to support resourcing activities.
• Coordinate impacting, ensuring process is adhered to both accurately and in a timely manner.
• Manage internal CDIO stakeholder relationships required to secure resources.
• Coordinate FTE forecasting to ensure accurate and timely reporting for Workforce Planning.
• Proactively endorse and act as an advocate for the use of resource management tools and principles.

Previous knowledge and experience of CDIO PPM Tooling and Resource Management Standards is not a requirement for this role. We are looking for someone who delivers a high standard of customer service in a fast-paced environment, applies creative problem solving, and is committed to continuously improving ways of working.

Essential Criteria

• Ability to work at pace, managing competing priorities and workloads, while consistently delivering a high quality service to the business areas you support.
• Proven experience of managing and maintaining effective services, delivering against agreed standards and processes, while identifying and driving continuous improvement opportunities.
• Strong communication and stakeholder engagement skills, enabling you to build effective working relationships and engage confidently with a wide range of stakeholders across business area and the wider organisation.
• A collaborative team player with strong attention to detail, who is also able to work independently and take responsibility for delivering outcomes with minimal supervision.

Benefits

Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role).
• A 750-word Personal Statement. Your Personal Statement should demonstrate how your skills and experience align to the essential criteria outlined for the role. It is important that you provide specific examples on how you have demonstrated the essential criteria in your previous role(s). Candidates are encouraged to evidence specific examples via the STAR method, Situation, Task, Action, and Result.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your personal statement. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application. The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process.

How to download the HMRC app and sign up for an account: Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process.

Technical Support

If you are experiencing problems that cannot be resolved by our 'help' section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences.

Nationality requirements

This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.