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- Tasks: Ensure top-notch facilities management and compliance for HMRC's properties.
- Company: Join HMRC Estates, a leader in government property transformation.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Why this job: Make a real impact in a dynamic environment with excellent career growth.
- Qualifications: Experience in facilities management and strong customer service skills required.
- Other info: Opportunity to lead projects and develop your career in facilities management.
The predicted salary is between 31096 - 31096 £ per year.
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong.
This role within the facilities management team is to ensure delivery of an excellent facilities management service to our customers for both Hard/Soft FM Services, in order that customers can perform at their best, enabling the delivery of HMRC business objectives. This role is primarily focused around statutory compliance, checking and ensuring our suppliers complete all required maintenance and legislative checks. You will be responsible for ensuring cleaning standards across our sites are met along with representing FM at trade union site inspections. The role will support the senior officer and team with administration work including securing funding for improvement works. The role offers scope to develop into leading projects and further in facilities management for the right candidate.
Key Responsibilities
- To support the Senior lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements.
- Provide an admin function for the team for financial spend and other requests as required.
- Manage statutory compliance and PPM auditing for the region.
- Prepare weekly and monthly reports and escalate issues to the Senior lead.
- Support team performance and management of hard/soft FM contractors, ensuring coordinated joined up delivery to our customers.
- Prepare and report on supplier performance to the FM Lead, acting to drive continuous improvement.
- Take proactive ownership to manage customer complaints through to timely and successful resolution.
- Ensure provision of high quality and consistent communications with customers and key stakeholders.
- Support escalations through the contractual process as required, managing, and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.
- Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region (Project Management).
Essential Criteria
- Experience with MS Excel, recording and presenting data/information.
- Demonstration of strong customer relationship management and customer service ethos.
- Recent experience within a facilities management / contract management function.
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
Desirable Criteria
- Experience of CAFM systems or similar FM management systems.
- Contract/Supplier Management.
- Understanding key performance related schedules within contracts including assurance of KPIs/SLAs.
Qualifications and Memberships
While there are no mandatory qualifications for this role, IOSH/NEBOSH/IWFM certification would be desirable.
Learning Requirements
IWFM Level Certificate 3 or equivalent. If not held on application, there is a commitment to complete this within 24 months of taking up post. Candidate will be required to undertake mandatory learning which may include exams, overnight travel or working from offices across the UK. Candidates will be asked to provide certification at interview stage.
Working Pattern
Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Behaviours
We’ll assess you against these behaviours during the selection process: Changing and Improving, Communicating and Influencing, Making Effective Decisions, Managing a Quality Service.
Technical skills
The interview will begin with the following technical skills question: "Thinking about the Essential Criteria, please can you outline what previous expertise and experience you would bring to the role?"
Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 500-word Personal Statement. Your personal statement should clearly demonstrate how your skills and experience meet the essential criteria and person specification. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you.
Regional Estates Facilities Management Officer - Glasgow employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Estates Facilities Management Officer - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HMRC Estates. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. Think about your past experiences in facilities management and how they relate to the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In a customer service-focused role like this, it's crucial to demonstrate your communication and relationship management skills. Be ready to share examples of how you've successfully managed customer relationships in the past.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Regional Estates Facilities Management Officer - Glasgow
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Keep it concise and focused on your last five roles, highlighting key achievements that align with the job description. Remember, we want to see how your experience fits with our needs!
Nail Your Personal Statement: This is your chance to shine! Use the 500 words to clearly demonstrate how your skills and experiences meet the essential criteria. Be specific and back up your claims with examples – we love a good story that shows what you can bring to the table!
Show Off Your Customer Service Skills: Since we're all about delivering high-quality services, make sure to highlight your customer relationship management experience. We want to know how you've gone above and beyond for customers in the past – it’s a big deal for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about HMRC Estates and what we stand for!
How to prepare for a job interview at HMRC
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Regional Estates Facilities Management Officer. Familiarise yourself with HMRC's property transformation goals and how facilities management plays a part in that. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Experience
When asked about your previous expertise, be ready to provide specific examples from your past roles that demonstrate your skills in facilities management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see how you can add value to their team.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours, such as 'How do you handle customer complaints?' or 'Can you give an example of when you improved a service?' Reflect on your past experiences and think about how they align with the behaviours HMRC is looking for, like changing and improving or managing a quality service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or future challenges in facilities management at HMRC. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.