Recruitment Services Officer - Glasgow Regional Centre - Atlantic Square

Recruitment Services Officer – Glasgow Regional Centre – Atlantic Square

About the job
Job summary
Discover a career in your hands at HMRC. Whether you\’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Unity Business Services Recruitment Team deliver recruitment campaigns on behalf of HMRC.
Our team\’s vision is to transform and standardise our recruitment processes to remove the administrative burden for vacancy holders and our own teams, providing a great recruitment experience for all.
Job description
Unity Business Services Recruitment Team deliver recruitment campaigns on behalf of HMRC.
The Recruitment Team within UBS manage transactional recruitment processes for HMRC, with a commitment to delivering exceptional service to both candidates and vacancy holders. Our mission is to transform recruitment through cutting-edge methods, reducing time-to-hire, enhancing candidate experience, and supporting HMRC in providing vital services to the public.
You\’ll be joining the Recruitment Reporting & Performance Team, UBS Recruitment\’s non-operational team. We work closely with our operational teams and wider stakeholders to identify their needs and support them to deliver the best service.
We also deliver work that supports our teams, managing Guidance, Recruitment Governance, Complaints, and Forecasting & Demand.
This is an exciting time to join the team, as we continue our ongoing Guidance Standardisation Project and introduction of the Recruitment Request Portal.
No two days are the same in our team. We are seeking highly motivated, collaborative and creative individuals who can quickly adapt to a changing landscape, who are comfortable supporting their managers to deliver high-level outcomes whilst working directly with operational teams to understand the detail.
Person specification
You will support your team leads to successfully deliver the Guidance Standardisation Project, working closely with Subject Matter Experts to review and streamline operational guidance to foster consistency and usability across teams.
Your creativity and attention to detail will be essential as you work with the teams to produce guidance geared towards them, which will support them to deliver quality service to vacancy holders and candidates.
Your agile and adaptable nature will be crucial on this high-profile piece of work, as you guide our teams through oncoming changes to the systems we use and services we offer.
Additionally, you will deliver key support as a non-operational function that removes burden from the Recruitment Teams and managers, allowing them to focus their time on delivery at pace. This will include maintenance and continuous improvement of the Guidance & Support SharePoint, which forms as a central access point for all of the operational teams.
Finally, your contextual recruitment knowledge will be essential as you support the team in managing changes to processes and streamlining of day-to-day tasks.
As our team develops its remit, these priorities may change and adapt. If the prospect of continuous improvement and change excites you, this is the role for you.
Essential Criteria

• Effective production of robust guidance products that are clear and consistent with accessibility standards.
• Adaptable nature and eager to learn high-level processes to support teams with production of content.
• Excellent communication skills and a high level of organisation, managing conflicting priorities against business-as-usual tasks.
• Understanding of recruitment contexts and the candidate and vacancy holder journey.
• Strong, demonstrable skills in a Ability to quickly adapt to new systems, processes, and priorities.
• Provable effective skills in Microsoft 365 products, including (but not limited to) Excel, Word and PowerPoint.

Desirable Criteria

• Experience working as part of a project with varying deliverables and timescales.

Transitional Sites Information
If your location preference is for the following site, it\’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This site is:

• Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle.

You will be given more information about what this means at the job offer stage.
Behaviours
We\’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues\’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it\’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:

• A 750-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.
• A 250-word statement addressing the lead Behaviour – Communicating and Influencing.

Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your lead behaviour statement and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview your experience will be assessed and you will be asked behaviour-based questions on the following – Communicating and Influencing and Changing and Improving; to explore in detail what you are capable of. You will also be asked strength-based questions to explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
\”It is often said that the customer\’s needs should come first. To what extent do you agree or disagree with this statement?\”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place virtually via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: – Use the subject line to insert appropriate wording for example – \’Please re-open my application – (insert vacancy ref) & vacancy closing date (insert date)\’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we\’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
Complete the \”Assistance required\” section in the \”Additional requirements\” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the \’location preferences\’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the \’Contact point for applicants\’ section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants – GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).