As a National Security Vetting Officer, you will be responsible for managing vetting cases and supporting the delivery of a timely, accurate and professional personnel security service. You will review information provided by applicants, identify potential issues or discrepancies, maintain secure records and work with colleagues and stakeholders including UK Security Vetting to ensure cases are progressed efficiently.
The role requires sound judgement, strong organisational skills and the ability to handle sensitive information with discretion and integrity. You will contribute to maintaining high standards of quality and customer service while supporting the organisation's security and risk management objectives.
Key responsibilities may include:
- Process and manage national security vetting cases in line with agreed policies, procedures, service standards and legal requirements.
- Review applicant information, supporting documentation and case records to identify omissions, inconsistencies, risks or issues requiring escalation.
- Maintain accurate, complete and up-to-date records on vetting systems and ensure all activity is handled securely and confidentially.
- Provide clear, professional and timely advice to applicants, recruiting managers and internal colleagues.
- Liaise with internal teams, external partners and vetting authorities to progress cases and resolve queries.
- Apply sound judgement when assessing routine cases, seeking guidance or escalating complex, sensitive or high-risk matters as appropriate.
- Support quality assurance activity by checking casework, identifying errors or trends, and contributing to continuous improvement.
- Help ensure service performance is maintained by prioritising workloads, meeting deadlines and supporting colleagues during peak demand.
- Contribute to the development of guidance, process notes and team knowledge-sharing to improve consistency and customer experience.
Person specification
- Strong attention to detail, with the ability to review information accurately and identify gaps or inconsistencies.
- Good written and verbal communication skills, including the ability to explain requirements clearly and professionally.
- Good organisational skills, including the ability to prioritise competing tasks and meet deadlines
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Read more employer: HMRC
At HMRC, we pride ourselves on being an excellent employer that values purpose, growth, and a sense of belonging. Our flexible and hybrid working policies, generous leave allowance, and commitment to employee development create a supportive work culture where you can thrive. Join us in Newcastle, where you'll have the opportunity to make a meaningful impact while enjoying a collaborative environment that fosters innovation in recruitment processes.
