At a Glance
- Tasks: Support project delivery and ensure smooth information flow in a dynamic environment.
- Company: Join HMRC, a forward-thinking team at the heart of government.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Great career growth opportunities in a supportive workplace.
- Why this job: Make a real impact on national security while developing your skills.
- Qualifications: Experience in project management and strong analytical skills required.
The predicted salary is between 37682 - 37682 £ per year.
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
At HMRC Security, our vision is clear: to equip HMRC with the tools, skills, capabilities, and experience needed to understand business risks, protect critical assets, and ensure the seamless delivery of essential services to the UK. Our Security Strategy and Operational Excellence team plays a pivotal role in realising this vision. Through a clear, intelligence-led strategy, we drive investment in the right areas, strengthen our security culture, and build the capabilities we need - both now and in the future - to enhance performance and engagement across the organisation.
In a world where the business and security landscape is constantly evolving, our strategy and programmes must remain agile and responsive. We continuously adapt to emerging threats to safeguard public data, finances, and HMRC's reputation as a trusted government institution. By joining HMRC Security, you'll become part of a forward-thinking team at the heart of government. You'll contribute to building a world-class security service, working alongside expert professionals dedicated to protecting the UK's interest.
As a Project Support Officer within the Security and Resilience Portfolio, you will play a key role in supporting delivery across a range of projects and initiatives. Working closely with multidisciplinary teams, service owners, and delivery managers, you will help ensure that accurate information flows smoothly, blockers are surfaced early, and teams have what they need to progress effectively.
You will contribute to planning cycles, support the tracking of risks and issues, and help teams adopt efficient ways of working. Your work will help maintain momentum, improve transparency, and ensure that the portfolio adapts quickly to changing priorities and emerging delivery needs.
Person specification
- Planning and scheduling: Implement and maintain appropriate systems to enable effective planning and scheduling.
- Monitoring and reporting: Establish and maintain project controls & governance, keeping the project manager aware of the project status. Prepare project performance reports, presenting statistics and researching new information.
- Stakeholder: Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact for some external parties. Draft and sign-off correspondence.
- Risks and issues: Manage potential risk areas, working with risk managers and escalating as appropriate.
Essential Criteria:
- Demonstrable experience of working in a large, complex programme or portfolio.
- Strong Analytical Skills.
- Qualified PPM Professional: Project/Programme Management qualification (PRINCE, MSP, P3O etc.) or willingness to work towards it in the next 12 months.
- Skilled in MS Project.
- Experienced in project Risk and Issue Management.
Additional Security Information:
Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role.
Benefits:
- Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies. Personal support. Coaching and development.
Selection process details:
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
How to Apply:
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 500-word Personal Statement.
- Three separate 250-word statements on the following Behaviours - Delivering at Pace (Lead Behaviour), Working Together, and Changing and Improving.
Eligibility:
Please take extra care to tick the correct boxes in the eligibility sections of your application form.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need.
Terms and Conditions:
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
Project Support Officer - Bristol Regional Centre - 3 Glass Wharf employer: HMRC
At HMRC, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and personal growth. As a Project Support Officer in our Bristol Regional Centre, you'll benefit from generous leave allowances, a robust pension scheme, and opportunities for professional development, all while contributing to the vital mission of safeguarding the UK's interests. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Project Support Officer - Bristol Regional Centre - 3 Glass Wharf
✨Tip Number 1
Network like a pro! Reach out to current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for those behaviour-based questions! Think of specific examples from your past experiences that showcase your skills in delivering at pace, working together, and changing and improving. We want to see how you’ve tackled challenges and contributed to team success.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or family. This will help you get comfortable with articulating your thoughts and experiences clearly. Plus, it’s a great way to receive constructive feedback before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and resources to help you along the way.
We think you need these skills to ace Project Support Officer - Bristol Regional Centre - 3 Glass Wharf
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Project Support Officer role. Highlight relevant experience and skills that match the job description, especially in project management and stakeholder engagement.
Craft a Compelling Personal Statement:Your personal statement is your chance to shine! Use it to showcase how your skills and experiences align with the essential criteria. Be specific and give examples that demonstrate your capabilities.
Behaviour Statements Matter:Don't underestimate the importance of the behaviour statements! Take time to reflect on your experiences related to 'Delivering at Pace', 'Working Together', and 'Changing and Improving'. Use clear examples to illustrate your points.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at HMRC
✨Know Your Projects
Before the interview, dive deep into the projects HMRC is currently working on, especially within the Security and Resilience Portfolio. Familiarise yourself with their goals and challenges, so you can discuss how your skills in planning, monitoring, and stakeholder management can contribute to their success.
✨Showcase Your Analytical Skills
Since strong analytical skills are essential for this role, prepare examples from your past experiences where you've successfully identified risks or issues in projects. Be ready to explain how you approached these situations and what the outcomes were, demonstrating your problem-solving abilities.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your ability to deliver at pace, work together, and change and improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you highlight relevant experiences that align with HMRC's values.
✨Engage with Stakeholders
As a Project Support Officer, managing relationships with stakeholders is key. Think of instances where you've effectively communicated with diverse groups. Be prepared to discuss how you’ve navigated challenges in stakeholder management and how you ensure smooth information flow in projects.
