At a Glance
- Tasks: Support a high-profile transformation programme at HMRC, enhancing skills and career pathways.
- Company: Join HMRC, a dynamic organisation focused on building a skilled workforce.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and a strong pension scheme.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact in shaping the future of the Tax Profession.
- Qualifications: Organisational skills and experience in project or programme support are essential.
The predicted salary is between 37682 - 37682 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Do you want to help shape the future of the Tax Profession within HMRC? We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives.
The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes.
As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels.
- Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively.
- Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme.
- Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs.
- Manage programme documentation and configuration management, ensuring effective information management and version control.
- Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required.
- Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information.
- Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained.
- Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions.
- Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges.
- Contribute to continuous improvement of programme management processes and ways of working.
Person specification
We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots. They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity. The postholder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate.
Essential Criteria
- Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes.
- Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment.
- Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery.
- Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally.
- Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams.
- Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail.
- An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area.
- Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes.
Desirable Criteria
- Experience in using Office 365 products including Power BI.
- Project Management Qualifications.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Programme Support Officer - Belfast - Erskine House employer: HMRC
HMRC is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where innovation and collaboration thrive. With flexible and hybrid working policies, generous leave allowances, and a commitment to continuous improvement, employees can achieve a healthy work-life balance while contributing to meaningful public service. Located in Birmingham's vibrant Arena Central, this role as an Operating Model Manager provides the opportunity to lead impactful change within a large organisation, making a real difference in how technology services are delivered.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Support Officer - Belfast - Erskine House
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like HMRC, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like HMRC and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Programme Support Officer - Belfast - Erskine House
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for HMRC and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at HMRC
✨Get to Know Public Sector Values
Before your interview with HMRC, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for HMRC.
