At a Glance
- Tasks: Lead product teams to enhance digital services and deliver impactful features.
- Company: Join HMRC, a purpose-driven organisation focused on growth and belonging.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in public service while developing your skills.
- Qualifications: Experience in product management and agile methodologies is essential.
The predicted salary is between 58541 - 58541 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. This Product Manager role is specifically within the Response, Exceptions and Analytics Team who are the IT function that serve key internal customer groups within Customer Compliance Group (CCG). We act as a trusted partner and translate business need into technology outcomes. You will be working within a highly established Product Management Team who manage the Caseflow Suite Products and will be working with our customers to plan and deliver a series of enhancements to the Case Management Product, working with Pega and Documentum applications.
A Product Manager is responsible for facilitating a product team to build and release digital products or features. Product Managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product Managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Additionally, they follow the Government Digital and Data (GDaD) capability framework and career paths.
Person specification
- Deliver product features/enhancements for the Case Management suite of products, working with both Pega and Documentum applications and applying both agile methodologies effectively.
- Define the scope of the service and adapt it to user research insights or as business objectives evolve.
- Engage stakeholders to get buy in for the product vision and roadmaps.
- Work, coach and mentor with a multidisciplinary agile product delivery teams (civil servants or suppliers) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it.
- Own and maintain backlogs of 'user stories' (which describe features and functions a user should be able to do on the product) and prioritise the order in which they will be built and released to users.
- Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high-level financial case for the options.
- Plan, organise and manage the various types of sprint ceremonies.
- Giving and receiving product feedback, helping facilitate feedback loops.
- Take ownership of team deliverables when they require and deliver value to the business.
- Management and trend analysis of Incidents and problem records in ServiceNow and facilitate prioritisation with other Product Owners.
- Collaborate with other Product Managers and business stakeholders to align delivery with strategic goals.
- Communicate delivery progress and benefits to stakeholders at all levels.
- Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.
Essential Criteria:
- Ability to build and maintain effective working relationships with a wide range of stakeholders throughout the full delivery lifecycle, including product owners, managers, users, and external suppliers.
- Experience coordinating business-as-usual roadmaps across multiple teams and integrating Spending Review programmes and external changes into a coherent delivery plan.
- Experience managing and analysing production Incident and Problem records in ServiceNow, including trend analysis and facilitating prioritisation decisions with Product Owners.
- Experience managing Kanban boards and Scrum delivery in Jira, alongside maintaining documentation within Confluence.
- Demonstrated experience of planning and running all sprint ceremonies, including sprint planning, reviews, retrospectives, and stand ups.
Desirable Criteria:
- Certified Scrum Master or similar qualification.
- Working knowledge of Pega and Documentum applications.
- Experience of managing staff.
- Working knowledge of ITIL v4.
- Experience of conflict resolution/negotiation and/or bringing people together to form motivated and empowered teams.
Benefits
Alongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Product Manager - Telford - Plaza 1 and 2 employer: HMRC
HMRC is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where collaboration and innovation thrive. With flexible and hybrid working policies, generous leave allowances, and a commitment to personal development, employees can achieve a fulfilling work-life balance while contributing to meaningful public service. Located in Telford, the role of Product Manager within the Response, Exceptions and Analytics Team provides unique opportunities to engage with cutting-edge technology and make a significant impact on customer compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Telford - Plaza 1 and 2
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works at HMRC. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled challenges in product management. This is your time to shine and show them what you can bring to the table.
✨Be Ready for the Interview
Prepare for those strength-based questions by reflecting on your experiences. Think about what you enjoy doing and how it relates to the role. The more genuine you are, the better your chances!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the team you'll be working with.
We think you need these skills to ace Product Manager - Telford - Plaza 1 and 2
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Keep it concise and focused on your last five roles, highlighting key achievements. Remember, we want to see how you've delivered value in your past positions.
Nail the Personal Statement:This is your chance to shine! Use the 500-word personal statement to connect your skills and experiences to the role. Be sure to reference the essential criteria from the job description – we want to see how you fit into our team!
Show Off Your Desirable Criteria:If you have experience that meets the desirable criteria, don’t hold back! A separate 250-word statement can set you apart from other candidates. It’s not essential, but it could give you the edge we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HMRC
✨Know Your Product Inside Out
Before the interview, dive deep into the Case Management suite products and understand how they work with Pega and Documentum applications. Familiarise yourself with the latest enhancements and be ready to discuss how you can contribute to their development.
✨Engage Stakeholders Effectively
Prepare examples of how you've successfully engaged stakeholders in previous roles. Think about how you can demonstrate your ability to build relationships and get buy-in for product visions, as this is crucial for a Product Manager at HMRC.
✨Showcase Agile Methodologies
Be ready to talk about your experience with agile methodologies, especially in managing sprint ceremonies. Highlight specific instances where you’ve planned and executed sprints, and how you’ve used tools like Jira and Confluence to keep everything on track.
✨Reflect on Strengths and Motivations
Since the interview will include strength-based questions, take some time to reflect on what you enjoy doing in product management. Be prepared to share your motivations and how they align with the role, as this will help you connect with the interviewers.
