Practice manager (product management) - Bristol

Practice manager (product management) – Bristol About the job Discover a career in your hands at HMRC. Whether you\\\\\\\’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\\\\\’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC\\\\\\\’s Chief Digital Information Office (CDIO) has recently reorganised its operating model to a structure of having teams for developing products (within the Chief Digital Product office or \\\\\\\’CDPO\\\\\\\’) or developing platforms (Chief Engineering and platforms office or \\\\\\\’CEPO\\\\\\\’). The goal on the CDPO side is to become a product led organisation which builds and runs high quality products for tax administration. A crucial part of this reorganisation is developing how product management at HMRC works across the product organisation, led by a practice owner (the Head of Product management). We are looking for a practice manager for product management to support the practice owner. The Practice Manager will ideally be an experienced product manager who is interested in helping an organisation develop its product management capability. They should be a thought leader who is passionate about helping product teams work at their best, setting up product teams for success, and working in a way that helps HMRC to scale best practices across dozens of product teams. They should support the community of product teams to operate effectively, by tracking who is in the community and their access and uptake of tools, learning and development resources, and other things to help them operate well. They should be able to influence stakeholders, include senior level stakeholders across the organisation, to influence product management ways of working. If you are already good at developing products as a product manager, and now want to develop the product leadership skills around influencing an organisation to adopt the right culture and practices to build good product teams, this will be the idea role for you. Support the practice owner for Product management to promote and implement the adoption of best practice for product management across HMRC. This includes helping the practice owner to understand how teams work today, their constraints going forward, and creating tailored plans for how product teams can adapt their ways of working so they can move towards working in the best practice ways for product management. Maintain an up-to-date register of all Product Managers in the organization and manage this group as a community of practice. Track the learning and development and access to appropriate tooling for product managers in the community. (This may require working with suppliers and managing them effectively to secure these resources for product management). Support the practice owner to create the guidance for how to set up or product teams, or optimize existing teams, around best practice standards for product management. Coach product teams on product management skills. This could include iterating HMRC\\\\\\\’s \\\\\\\’learning journey\\\\\\\’ for what product managers should know as they move up the product management career path, iterating guidance on how to do certain product management activities on our \\\\\\\’product management academy\\\\\\\’, running workshops with teams, or running community of practice sessions. Collect feedback to continually improve these activities so product management skills are constantly maintained and improved. Track the success of how different product teams develop their product management maturity over time, with the aim of getting all product teams to a state where they are one day effectively able to own the product strategies for their areas (in collaboration with internal clients), deliver effectively, and continually iterate and improve products in agile, lean and user centred ways. Influence a wide range of stakeholders, from deputy directors, product leads and other professions across HMRC to adopt product management practices. Support the practice owner to get ideas through internal governance so that HMRC can embed the processes needed to enable good product management practice. In-depth understanding of Product Management, ideally with hands on experience of using those skills to successfully lead a product team to build digital products and features. Familiarity with ITIL 4 and related frameworks. Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences, including senior leaders, Product Managers, and cross-functional teams. Ability to foster a sense of community and ownership among Product Managers, building a supportive and engaged practice community. Experience in managing training programs and organising events or initiatives that support community development and skill-building. Excellent organisation skills to manage HMRC\\\\\\\’s community of 300+ product managers. Experience of managing budgets and suppliers to ensure we get the highest value from the resources available (for use in managing licencing arrangements for tools for the product community and learning providers to maximise how we build skills from our L&D budgets). Product management Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension – We make contributions to our colleagues\\\\\\\’ Alpha pension equal to at least 28.Family friendly policies. Coaching and development. To find out more about HMRC benefits and find out what it\\\\\\\’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service There will also be Technical Questions to check your skills on product management. Interviews will take place via video link. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we\\\\\\\’ll let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the \\\\\\\”Assistance required\\\\\\\” section in the \\\\\\\”Additional requirements\\\\\\\” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\\\\\’re deaf, a Language Service Professional. Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the \\\\\\\’location preferences\\\\\\\’ section that you can travel to. As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement. Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. 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As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).