At a Glance
- Tasks: Analyse performance data to support decision-making and improve customer services.
- Company: Join HMRC, a dynamic organisation at the heart of public service.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by turning data into actionable insights for millions.
- Qualifications: Strong analytical skills and experience with performance or operational data.
The predicted salary is between 37682 - 37682 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Finance, Planning & Performance (FP&P) sits at the heart of HMRC's Customer Services Group (CSG), supporting evidence-based decisions that shape how services are delivered to millions of customers.
As a Performance Insight and Forecasting Analyst, you will use data, analysis and insight to help CSG understand performance, forecast demand, and plan effectively for the future. You will work closely with operational, enabling and senior stakeholders to turn complex performance data into clear insight that informs decisions, improves services and supports value for money.
This role is well suited to an analyst who enjoys working at pace, applying analytical thinking to real-world operational challenges, and communicating insight in a clear and impactful way.
Job description
As a Performance Insight and Forecasting Analyst, you will be responsible for producing high quality analysis that supports operational planning, forecasting and performance decision-making across Customer Services. You will work with a range of performance and operational data, ensuring it is accurate, well-understood and fit for purpose. You will use analysis to identify trends, risks and opportunities, and clearly communicate what the data means for decision makers. You will operate within established governance frameworks, providing assurance over data quality and analysis while remaining flexible and responsive to changing priorities.
Person specification
This role requires a confident and analytical professional who can apply data, insight and structured thinking to support performance, forecasting and decision-making across Customer Services. You will be expected to work at pace with data and stakeholders, maintaining high analytical standards while operating within governance frameworks.
Essential Criteria:
- Experience analysing performance, operational or forecasting data, using accurate, timely information to support decision-making.
- Ability to validate and assure data and analysis, ensuring outputs are robust, credible and fit for purpose.
- Experience translating complex data into clear insight, using written, visual or verbal communication appropriate to the audience.
- Strong analytical prioritisation skills, with the ability to manage multiple demands and respond effectively to changing priorities.
- Experience working with stakeholders at varying levels, providing effective challenge and supporting evidence-based decisions.
- Strong numeracy and data-handling skills, with experience using tools such as Excel (and/or similar analytical tools) to analyse and present data.
Benefits
Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Performance Analyst - East Kilbride - Queensway House employer: HMRC
HMRC is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where analytical professionals can thrive. With flexible and hybrid working options, generous leave allowances, and a commitment to personal development, employees are empowered to balance their professional and personal lives while contributing to meaningful public service. Located in East Kilbride, Queensway House, this role provides the opportunity to engage with diverse stakeholders and make impactful decisions that enhance customer services across the UK.
