People Analytics & Insights Officer (Mixed Methods) - Liverpool

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. This role sits within the Project Delivery team within PAI, which is one of three capability areas along with Programmes; Technology Data and Strategy, Communications and Optimisation.

The Project Delivery team is focused on helping internal customers get the most value out of people insight by addressing the business problems which are most relevant to them (e.g. key workforce issues). The team deliver insightful products and services which ensure our customers take decisions which are underpinned by evidence.

This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes modelling, forecasting, optimisation, research, survey design and implementation and focus groups. HMRC is a significant employer, with 72,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the organisation.

The successful candidate will have the following attributes:

• Is patient, level-headed and able to deliver at pace.
• Can take the initiative and work independently when required.
• Has a collaborative approach and is keen to work with others to achieve progress against shared objectives.

Person specification

Responsibilities

• Understand HMRC's HR Business need for sound research and analysis to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making.
• Work with a project lead to interpret user and business needs, ensuring analytical outcomes are aligned with service vision and business strategy.
• Take personal responsibility for delivering a variety of research and analytical projects, ensuring that business needs are met.
• Synthesise data from a wide range of sources, using storytelling techniques to present a coherent narrative which drives action within our business groups.
• Work in an agile way to define, build and deliver analytical projects.
• Create informative and visually appealing outputs to communicate data-driven insights to stakeholders.
• Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.
• Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals.

Essential Criteria

• Experience delivering data analysis projects including data preparation and use of statistical techniques.
• Proficient in R Studio for preparing, analysing, and visualising data.
• Strong Excel skills.
• Experience of interpretation and presentation of data using effective written and verbal communication skills.
• Experience using data storytelling principles to develop a coherent and engaging narrative from a range of data sources.
• Strong attention to detail to ensure data quality assurance and data analysis validation.

Experience of one or more of the following:

• Evaluation approaches (theory-based or experimental).
• Survey design and implementation.
• Qualitative research design and analysis (e.g. interview guides, focus groups).

Qualifications

Candidates must hold:

• Undergraduate degree, at a minimum of 2:2, with sufficient data and analytical methods training (comprising around one third of modules taken in the course).
• OR Undergraduate degree, at a minimum of 2:2, in any subject, or a degree equivalent (for example, an advanced Certificate or Diploma from MRS) and have recent significant experience delivering data analysis in a professional environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Data Analysis exercise
• Presentation of Data findings

Benefits

Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 250 words for full CV).
• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Communicating and Influencing, Delivering at Pace and Leadership. You will be asked to complete a small data analysis exercise prior to interview. You will then be asked to prepare and deliver a 5 minute Presentation, with 5 minutes scheduled for any follow up questions, this will be based on the assessment provided to you prior to interview, to summarise your approach and key findings. Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via email.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

Technical Support

If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days.

Additional Security Information

Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. The Civil Service values honesty and integrity and expects all candidates to abide by these principles.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles. The Civil Service embraces diversity and promotes equal opportunities.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.