IDVA Service Control Manager in Newcastle

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This role sits within HMRC's Fraud Prevention Centre (FPC) and contributes to the delivery of Identity Verification & Authentication (IDV&A) controls and fraud prevention activity across HMRC services.

As an IDVA Fraud Prevention & Delivery Manager, you will support the coordination and delivery of fraud interventions, ensuring risks are effectively identified, assessed, and mitigated. You will work with technical, operational, and policy teams to deliver fraud prevention initiatives and projects into live service, contributing to protecting HMRC and its customers.

This role is delivery-focused, requiring strong organisation, analytical capability, and the ability to work collaboratively in a fast-paced environment.

Job description

• Support fraud risk identification and assessment

Analyse fraud intelligence, alerts, and data to identify emerging risks and support prioritisation of interventions.

• Assist with incident response and intervention delivery

Contribute to the resolution and mitigation of fraud incidents and intervention activity, ensuring actions are tracked and delivered efficiently.

• - Deliver fraud prevention projects into live service

Support the planning, coordination, and implementation of IDVA and fraud controls, working across teams to ensure successful delivery.

• Maintain awareness of fraud trends and threats

Monitor developments in identity fraud and contribute to improving HMRC's understanding of evolving risks.

• Produce operational reporting and insights

Create clear updates and reports to support decision-making and track delivery progress.

• Collaborate across teams and stakeholders

Build effective working relationships with internal teams and partners to support coordinated fraud responses and project delivery.

• Support governance and control processes

Ensure activities align with governance frameworks, risk appetite, and operational procedures.

• Contribute to continuous improvement

Identify opportunities to enhance processes, controls, and delivery approaches within fraud prevention services.

Person specification

You will be responsible for managing and improving assigned FPC products and technology services. You will translate business needs into prioritised service activity, work across multidisciplinary teams and help ensure FPC capabilities continue to meet customer, operational and HMRC Security objectives.

Success in Role

Fraud prevention activities and project deliverables are completed on time and to a good standard
Risks and issues are effectively identified and escalated where appropriate
Stakeholders are informed and engaged in delivery activity
You contribute to improving fraud controls and operational processes
You demonstrate reliability, collaboration, and a proactive approach within the team.

Essential Criteria

• Experience supporting the delivery of projects or work packages, ideally within a digital, security, or fraud context
• Excellent communication skills, with the ability to present information clearly to different audiences
• Understanding of fraud prevention principles and identity-related risks
• Ability to manage competing priorities and deliver work in a fast-paced environment
• Familiarity with digital systems, fraud tools, or operational service environments.

Desirable Criteria

• Experience working in fraud, security, or compliance roles.
• Knowledge of HMRC services, Government Gateway, or identity systems.
• Exposure to project delivery methodologies (e.g., Agile, Waterfall)

Additional Security Information

This post requires the candidate to hold or be willing to hold Security Check (SC) clearance

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Questions based on Project Delivery and Digital and Data linked to the Project delivery capability framework - Government Project Delivery

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, qualifications and previous experiences. Your CV should be for up to your last 3 roles and for no more than 150 words per role
• A 750-word personal statement.Your personal statement should show how you meet the person specification and essential criteria.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed onStrength Experience and Technical based questions. Technical questions will be based on the Project delivery capability framework - Government Project Delivery

This is an example of a strengths-based question:-
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