Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service over the phone and support employees through various channels.
- Company: A supportive government agency dedicated to employee welfare.
- Benefits: Training opportunities, career development, and a positive team atmosphere.
- Why this job: Enhance your skills while making a real difference in employee support.
- Qualifications: Experience in telephony roles and a passion for quality customer service.
- Other info: Join a dynamic team with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A government agency in the United Kingdom is seeking enthusiastic individuals for a telephony-based role supporting employees. This position involves delivering excellent customer service over the phone and through various channels. Candidates should have experience in telephony roles and be committed to providing quality support. The role promotes a positive team atmosphere with training and development opportunities. Join a supportive environment to enhance your skills and contribute effectively.
HR Adviser - Telephony & HR Support Specialist in Newcastle upon Tyne employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser - Telephony & HR Support Specialist in Newcastle upon Tyne
✨Tip Number 1
Make sure you research the agency and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference!
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the agency and the role. They might share valuable insights that can give you an edge.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills effectively. Let’s get you that job!
We think you need these skills to ace HR Adviser - Telephony & HR Support Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephony roles and customer service. We want to see how your skills align with the HR Adviser position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our supportive team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role is all about delivering excellent customer service over the phone, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at HMRC
✨Know Your Telephony Skills
Make sure you brush up on your telephony experience before the interview. Be ready to discuss specific examples of how you've handled customer queries over the phone, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Mindset
This role is all about delivering excellent customer service, so think of instances where you've gone above and beyond for a customer. Prepare to share these stories, highlighting your commitment to quality support and how it positively impacted the team or organisation.
✨Emphasise Team Spirit
Since the job promotes a positive team atmosphere, be prepared to talk about your experiences working in teams. Share examples of how you've contributed to a supportive environment and how you can help foster that same spirit in this new role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training and development opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the agency is the right fit for you.
