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- Tasks: Support HMRC employees through telephony and administrative work, delivering outstanding customer service.
- Company: Join a supportive team at HMRC, dedicated to excellent service.
- Benefits: Full training, ongoing support, and a positive team environment.
- Why this job: Make a real difference by helping others and developing your skills.
- Qualifications: Experience in a telephony role and a passion for customer service.
- Other info: Great opportunity for personal growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
We’re excited to offer a role within our team that blends telephony and administrative work, where you’ll play a key part in supporting HMRC employees. This is predominantly a telephony-based role, so enjoying speaking with customers over the phone is essential. We will provide full training and ongoing support to help you feel confident.
In this role, you will:
- Use strong listening and communication skills to deliver outstanding customer service via our telephony helpline, as well as through email, dedicated HR systems, and MS Teams.
- Process key employee information accurately using our HR systems.
- Work collaboratively as part of a supportive team to answer a range of HR queries. Some queries may be complex, but you’ll have the training, guidance, and resources to handle them effectively.
- Contribute to a positive team environment and uphold HMRC’s service standards.
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You’ll join a positive, team‑focused setting where others are ready to share their knowledge and support your development.
Essential Criteria:
- You must be able to demonstrate experience working in a telephony-based role, handling customer queries over the phone.
Desirable Criteria:
- It would also be beneficial if you have experience working in an HR-related environment.
HR Adviser in Newcastle upon Tyne employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser in Newcastle upon Tyne
✨Tip Number 1
Get comfy with your phone skills! Since this role is all about telephony, practice speaking clearly and confidently. Maybe even do a mock call with a friend to get the hang of handling queries smoothly.
✨Tip Number 2
Brush up on your HR knowledge! Familiarise yourself with common HR queries and processes. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked collaboratively in the past. This role thrives on a supportive team environment, so let them know you’re a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HR Adviser in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about telephony and customer service, make sure to highlight your strong listening and communication skills in your application. We want to see how you can connect with customers and handle queries effectively!
Tailor Your Experience: When you're writing your application, be sure to mention any previous experience you've had in telephony-based roles. If you've worked in HR before, even better! We love seeing how your background aligns with what we're looking for.
Be Enthusiastic!: We’re on the lookout for enthusiastic individuals who are keen to learn. Let your passion for delivering excellent service shine through in your application. A positive attitude goes a long way in our team-focused environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HMRC
✨Know Your Telephony Skills
Since this role is heavily telephony-based, make sure to highlight your experience in handling customer queries over the phone. Prepare examples of how you've successfully managed calls and resolved issues, showcasing your strong listening and communication skills.
✨Familiarise Yourself with HR Systems
Even if you don't have extensive HR experience, it’s a good idea to brush up on common HR systems and processes. This will show your enthusiasm for the role and your willingness to learn. Mention any relevant software or systems you’ve used in the past.
✨Prepare for Complex Queries
Expect some tricky questions during the interview. Think about how you would approach complex HR queries and be ready to discuss your problem-solving strategies. This will demonstrate your ability to handle challenging situations effectively.
✨Show Your Team Spirit
This position values collaboration, so be prepared to talk about your experiences working in a team. Share examples of how you’ve contributed to a positive team environment and supported your colleagues, as this aligns perfectly with the company culture.
