At a Glance
- Tasks: Lead IT service transitions and ensure smooth implementation of new technologies.
- Company: Join HMRC, a dynamic and innovative public sector organisation.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Make a real impact in a role that shapes the future of digital services.
- Qualifications: Experience in IT service management and strong communication skills required.
The predicted salary is between 38000 - 51000 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Do you have a good awareness of IT, service management and have good communication skills? Do you thrive in a collaborative environment and are great at building and maintaining positive relationships? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
The IT Operations profession is made up of professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a challenging and exciting environment whilst ensuring consistency in your training and upskilling.
The Team
Our role sits within Enterprise Live Services (ELS), Enterprise Service Lifecycle Management (ESLM) which forms part of the Chief Digital & Information Group (CDIO). ELS undertakes assurance and governance of IT services and processes delivered as part of HMRC's Chief Digital & Information Office (CDIO) Group across the whole service lifecycle. Our focus is ensuring we understand and mitigate the risk of going live for all IT change and support for go-live to ultimately protect HMRC live services.
Job description
You would join a team of Service Transition Managers who are passionately working towards strategic IT goals and objectives to support HMRC to achieve theirs. In this role you will deliver Service Transition assurance for IT changes across the HMRC estate. Working closely with your Service Transition manager counterparts, Project Delivery and Live Service teams, you will enable a safe transition into Live by driving early engagement, applying appropriate governance, assessing live service readiness and proactively mitigating risks to live service. You will be a key player in the Service Transition team, contributing to the development of a positive team culture, delivering an excellent standard of service, developing effective relationships with stakeholders, and providing advice, guidance and best practice on Service Transition processes.
Person specification
An ideal candidate will:
- Be a champion of service design and transition, strongly focused on enabling the safe introduction of new or changed IT services through collaboration with, and across HMRC teams.
- Have experience of working with ITIL aligned Service Transition services, including impacting for IT change, an ability to successfully manage application and infrastructure engagements under high pressure and to short, demanding time scales, with exposure to the management of IT services.
Responsibilities include:
- Assuring appropriate service design is incorporated into delivery activities and plans to feed into assessment of live service readiness.
- Ensuring new or changed end-to-end services meet agreed live service readiness criteria ahead of live implementation date, to ensure they are supportable, predictable and reliable, in the aim to ultimately protect the live service.
- Identifying, assessing and managing risks and issues associated with service transition and potential risks of project changes to Live Service, ensuring they are communicated, mitigated, or accepted.
- Providing clear, concise reporting on service transition progress, risks, and readiness to key stakeholders.
- Navigating complex stakeholder environments, influence decision-making, and resolve conflicts effectively.
- Proactively identifying and delivering Continual Improvement initiatives across the Service Transition process, technology and people ensuring alignment to business objectives and contributing to transformation activities.
Essential Criteria:
- Demonstrable experience in Service Management or Service Transition, ideally within large scale public sector or regulated environments.
- Understanding of ITSM processes within an ITIL framework, particularly knowledge or exposure to Service Design and Service Transition.
- Excellent self-organisational and time management skills enabling management of multiple transitions often under high pressure and to short/aggressive time scales.
- Proven ability to manage complex stakeholder relationships and communicate effectively at all levels.
Desirable Criteria:
- ITIL4 Foundation or higher (or a willingness to achieve within 3 months), preferably also with ITIL v3 Service Design and/or Service Transition.
- Awareness of the end-to-end to Service Lifecycle, from design, through transition into Live and then ongoing support.
- Experience working across complex, largescale, multi-supplier, enterprise IT landscapes.
- Familiarity with DevOps and Agile.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
Service Transition Manager - Manchester employer: HMRC
HMRC is an exceptional employer, offering a dynamic work environment in Manchester that prioritises employee growth and development. With a strong focus on collaboration, flexible working arrangements, and a generous leave allowance, HMRC fosters a culture of belonging and support, making it an ideal place for those seeking meaningful careers in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager - Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HMRC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HMRC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HMRC!
✨Direct Apply to HMRC
Let's not forget to apply directly through the HMRC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Transition Manager - Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HMRC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HMRC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HMRC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
