At a Glance
- Tasks: Lead the operational management of network platforms and drive continuous improvement.
- Company: Join HMRC, one of Europe's largest and most dynamic IT infrastructures.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a digitally advanced tax authority while growing your career.
- Qualifications: Experience in IT operations and strong communication skills are essential.
The predicted salary is between 58541 - 58541 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Are you interested in joining a team where you will work across one of the largest IT estates in Europe and support large scale transformation? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
You will have experience of working in a technical Platform environment and be familiar with common Network terminology and challenges as we migrate away from a legacy environment. You will be a strong role model and representative of the profession. You will have excellent interpersonal, communication and collaboration skills, credible at a senior level, with a positive 'can do' attitude.
The Network Platform Operations Manager is responsible for leading the operational management of multiple network platforms within a platform service, including campus, connectivity and cloud-integrated network services. This role drives operational efficiency across platforms, optimises network infrastructure, and implements best practices for service reliability, maintenance, and risk management.
The role combines strong operational leadership with sufficient technical depth to engage confidently on network operations, service performance, and supplier delivery. You will work closely with a Network Managed Service Provider (MSP), internal engineering teams, and platform stakeholders to ensure services are resilient, scalable, and fit for future needs.
The Platform Operations Manager identifies opportunities for optimisation and continuous improvement, supports their prioritisation within backlogs and roadmaps, and plays a key role in evolving network platforms to support organisational growth and digital transformation.
This role sits within the Chief Digital Information Officer (CDIO) Chief Platform Office, Network Services Team. Following a major transition to a Network Managed Service Provider (MSP), this role is pivotal in ensuring the continued success, stability, and evolution of network services across the organisation.
Person specification
- Lead the operational management of network platforms across a platform service, developing and implementing strategies that improve resilience, performance, and cost efficiency.
- Oversee operational risk management, including incident response, problem management, and the identification of recurring issues.
- Implement preventative and corrective measures to reduce service impact.
- Monitor service and platform performance using agreed metrics and operational data, identifying bottlenecks and driving data led improvements in capacity, reliability, and operational efficiency.
- Drive continuous improvement by implementing and refining operational processes, adopting new ways of working and technologies where appropriate, and embedding lessons learned into day-to-day operations.
- Guide the integration of legacy and modern network platforms, ensuring seamless operations across hybrid and evolving environments.
- Develop and maintain governance frameworks that ensure high levels of security, compliance, and data protection, and drive adherence across internal teams and third party suppliers.
Essential Criteria:
- Experience of working in an ITIL4 aligned operational environment, preferably ITIL4 qualified.
- Proven experience managing operational services across multiple platforms, with responsibility for availability, performance, and incident management.
- Sufficient technical understanding of network services and platforms to engage confidently in operational and service discussions with engineers and Managed Service Providers.
- Demonstrable experience of using performance data and operational insights to identify issues, implement process improvements, and optimise service outcomes.
- Experience integrating legacy services with modern platforms and ways of working.
- Experience managing third party suppliers or MSPs and holding them accountable against service and performance standards.
Desirable Criteria:
- Extensive experience in Platform or Operations Management within a complex IT or digital environment.
- Experience of data driven performance management within a platform or service context.
- Experience of ServiceNow or similar service management platforms.
- Demonstrable experience managing mixed teams of internal staff and external suppliers.
- Experience working with security, compliance, or regulatory requirements within operational services.
Benefits
Alongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
Platform Operations Manager - Manchester employer: HMRC
At HMRC, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Manchester where you can thrive and grow. With a strong commitment to employee development, flexible working policies, and a generous leave allowance, we ensure that our team members feel valued and supported. Join us to be part of one of the largest IT infrastructures in Europe, where your contributions will drive meaningful transformation and innovation in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Manager - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at HMRC. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to platform operations. We all know that confidence is key, so rehearse your answers and showcase your experience with network services.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles, especially around operational efficiency and service reliability. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at HMRC.
We think you need these skills to ace Platform Operations Manager - Manchester
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your relevant experience in IT operations and network management, ensuring it's tailored to the role. Keep it concise and clear, focusing on achievements that align with the job description.
Nail Your Personal Statement:This is your chance to shine! Use the 750 words to showcase how your skills and experiences meet the essential criteria. Be specific about your past roles and how they relate to the responsibilities of the Platform Operations Manager position.
Address the Desirable Criteria:While not mandatory, addressing the desirable criteria can set you apart from other candidates. If you have relevant experience, even if it's not extensive, mention it in your separate statement. It shows you're keen and well-rounded!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s user-friendly and ensures your application gets to the right place without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at HMRC
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to network platforms and ITIL4. Be ready to discuss your experience with operational management and how you've tackled challenges in previous roles. This will show that you're not just familiar with the terminology, but you can also apply it effectively.
✨Showcase Your Leadership Skills
As a Platform Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've led teams or projects in the past, especially in high-pressure situations. Highlight your interpersonal skills and how you've fostered collaboration among diverse teams.
✨Data-Driven Decision Making
Be prepared to discuss how you've used performance data to drive improvements in service outcomes. Bring specific examples of metrics you've monitored and how you've implemented changes based on those insights. This will illustrate your analytical skills and commitment to continuous improvement.
✨Understand the Company Culture
Research HMRC's values and culture before your interview. Be ready to explain how your personal values align with theirs. This shows that you're not just looking for any job, but you're genuinely interested in contributing to their mission and being part of their team.
