Planning and Performance Partner - Strategy and Delivery in Manchester

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HMRC Chief Digital and Information Officer (CDIO) Group is responsible for HMRC's IT estate, including building and running IT services, leading digital transformation projects, and delivering operational support to our colleagues and customers. The live services we provide enable billions of pounds of tax to be collected, benefits to be paid to customers in need, and ensure the smooth movement of goods into and out of the UK. We are relied upon to deliver to a high standard to ensure the smooth running of the department for our colleagues and millions of HMRC customers.

This role sits within Finance, Portfolio, Performance and Organisational Transformation (FPPOT) and covers the full remit of CDIO teams. You will play a key role in connecting strategic priorities with delivery, helping CDIO to understand performance, progress and emerging risks. Working closely with senior leaders and teams across HMRC, you will support business planning, performance reporting, annual reporting and executive decision making. The role combines analysis, planning and stakeholder engagement. You will help coordinate key organisational processes, respond to requests from Executive Committee (ExCom) and senior leaders and develop high quality products that provide insight and support effective decision making.

Job description

• Support the coordination and delivery of the CDIO Business Plan, Annual Report, Commitments and organisational reporting processes.
• Contribute to the development of performance and insight products, including quarterly reviews, annual reporting and leadership performance packs.
• Analyse information from a range of sources to identify trends, risks, opportunities and emerging issues.
• Respond to commissions from ExCom, Senior Leaders and the Director General's office, providing timely analysis, briefing and advice.
• Work with business areas to understand delivery progress, challenges and dependencies, helping to build an accurate view of organisational performance.
• Translate complex information into clear and accessible products tailored to different audiences.
• Build effective relationships across CDIO and partner functions to improve planning, performance management and organisational insight.
• Support continuous improvement of planning, reporting and performance management processes.

Person specification

• An analytical thinker who can interpret complex information and identify key insights.
• A strong communicator who can tailor messages for different audiences, including Senior Leaders.
• A collaborative partner who builds effective relationships across organisational boundaries.
• An organised and proactive individual who can manage competing priorities and tight deadlines.
• Someone with strong organisational awareness who understands how delivery contributes to wider strategic outcomes.
• Someone comfortable with exercising judgment when responding to emerging issues and requests.

Essential Criteria

• Experience of supporting business planning, performance, strategy, delivery or organisational reporting activities.
• Experience of analysing information from multiple sources and communicating findings clearly to senior audiences.
• Strong written and verbal communication skills, with the ability to tailor messages to different audiences.
• Experience of building effective stakeholder relationships and working collaboratively across organisational boundaries.
• Ability to manage competing priorities and deliver high-quality outputs to challenging deadlines.
• Ability to exercise judgement when responding to emerging issues, requests and commissions.

Desirable Criteria

• Have strong organisational awareness and the ability to understand how individual activities contribute to wider strategic priorities and outcomes.
• Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influence.
• Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.
• Be organised, diligent and able to work well to short deadlines.

Benefits

• Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies. Personal support. Coaching and development.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

As part of the application process, you will be asked to provide a name-blind CV including your job history and previous experiences. Please give details of your job history, which should cover up to a maximum of your last 5 roles with the dates of each role. Give a brief summary of what you delivered and any key achievements in each role (max 500 words) to meet all the Essential Criteria.