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For Companies At a Glance
- Tasks: Lead the lifecycle management of a cutting-edge digital tax platform.
- Company: Join HMRC's award-winning Multi-channel Digital Tax Platform team.
- Benefits: Flexible working patterns, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on innovative digital services while enhancing your leadership skills.
- Qualifications: Experience in cloud infrastructure and agile practices is essential.
- Other info: Collaborative environment with a focus on innovation and user needs.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Multi-channel Digital Tax Platform (MDTP) is an award-winning Platform as a Service (PaaS) which hosts all of HMRC's Digital Services. The Platform is built and run by teams of DevOps engineers, each working on delivering a specific set of functions to our end users. The teams are fully agile, and work with a Platform Owner and Delivery Lead to ensure continuous delivery.
As a Platform Owner, you will oversee the full lifecycle management of a platform to ensure optimisation, scalability, security, and alignment with business and technological objectives. You will balance feature development with operational health, addressing risks and technical debt, and driving platform improvements for cost-efficiency, reliability, and adaptability. This role requires strategic leadership, stakeholder engagement, and technical awareness to maintain a modern, flexible platform that integrates with emerging technologies.
Candidates who wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available and will be considered in line with business need. Any request for work an alternative working pattern should be discussed with the vacancy holder following the selection process.
Further Information
The 5 vacancies are to be split across 3 teams:
- 3 x MDTP Platform Owners
- 1 x Online Payments Platform Owner
- 1 x Cloud Developer Experience Platform Owner
Person specification
You will act as a key part of CDIO’s intelligent client function, ensuring that the Platform is secure and available at all times, balancing BAU activity that ensures tenant service teams can deploy easily, efficiently and securely and fostering an innovative spirit on the Platform, where MDTP is at the forefront of the latest technology and standards. You will ensure blockers are kept to a minimum, including where other Platforms need to integrate with MDTP to deploy their services, but will defend MDTP’s position as an opinionated platform.
As an experienced agile practitioner, you will be a strong proponent of delivery teams releasing small changes frequently and will advocate for the Platform, particularly in areas where Cloud computing is not as well understood. You will keep a balance between engaging with other parts of HMRC and protecting Platform teams to deliver against their individual backlogs, recognising autonomy at team level.
You will help ensure that the Platform is responsive to user needs and invests in feedback loops and will own items on the Platform risk board, working to mitigate/resolve risks to the Platform, whilst ensuring security is not a blocker to delivery.
You will engage with suppliers to ensure the Platform is suitably resourced to deliver its objectives. You will have responsibility for your own team's budget for tooling, personnel and cloud infrastructure costs.
You will collaborate with other Platform teams to help deliver cross-team deliveries as well as managing your own teams’ work items that ensure the Platform as a whole remains secure, innovative, evergreen and user-focused.
You will work with our strategic suppliers to offer support to the tenant service teams that utilise the Platform and assist with the resolution of live incidents and issues.
You will be a confident and articulate communicator, working with the Lead Platform Owner to represent HMRC on calls with wider stakeholders as required.
Key Responsibilities
- Coaching the team in innovative agile and lean practices.
- Give direction on which tools and methods to use.
- Translate user stories and propose design approaches or services to meet these needs.
- Implement best practice in new product/service development.
- Assessing the backlog of work and prioritising this for the team.
- Working with other Platform Teams to enable close collaboration and agree a Platform Roadmap.
- Contribute to the creation and progress of Platform OKRs and KPIs.
- Work to recruit & retain permanent staff in order to gradually replace contractors across all disciplines.
- Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data.
- Oversee resolution of platform-related issues and maintain operational integrity.
- Ensure platform security and compliance with regulatory standards.
- Manage risks associated with operations, including vendor dependencies.
- Engage with external networks to understand trends and best practices.
- Line manage, coach, and mentor platform team members.
Essential Criteria
- An understanding of cloud infrastructure and the offering of a PaaS.
- Ability to prioritise the work your team undertakes.
- Understand a user’s need and work with others to structure as deliverable tasks.
- A proven track record of delivery and ongoing ownership/management of high-quality digital products, including management of live service change & support of customer-facing services.
- Experience of defining the minimum viable product and making decisions about priorities.
- Getting to grips with technical concepts and products both within your own tech stack and across the platform. You don’t have to be technical but you do need to understand what your team is doing and how they intend to do it.
Platform Owner in London employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Owner in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even casual coffee chats with folks in the tech scene. You never know who might have the inside scoop on a Platform Owner role or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience with cloud infrastructure and PaaS. This is your chance to demonstrate how you've tackled challenges and delivered high-quality digital products.
✨Tip Number 3
Get social! Use platforms like LinkedIn to connect with current employees at HMRC or similar organisations. Engage with their posts, share relevant content, and don’t hesitate to reach out for advice or insights about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to the innovative work we do.
We think you need these skills to ace Platform Owner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Platform Owner. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Agile Experience: Since we value agile practices, share specific examples of how you've successfully implemented agile methodologies in your previous roles. This will demonstrate your fit for our dynamic environment.
Highlight Technical Awareness: Even if you're not a tech whiz, it's important to show that you have a grasp of cloud infrastructure and PaaS offerings. Mention any relevant projects or experiences that showcase your understanding of these concepts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you'll find all the details you need there!
How to prepare for a job interview at HMRC
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the Multi-channel Digital Tax Platform (MDTP) and its role within HMRC. Familiarise yourself with the key responsibilities of a Platform Owner, including lifecycle management, optimisation, and security. This knowledge will help you demonstrate your strategic thinking and technical awareness during the discussion.
✨Showcase Your Agile Experience
As an experienced agile practitioner, be ready to share specific examples of how you've successfully implemented agile practices in previous roles. Discuss how you’ve balanced feature development with operational health and how you’ve fostered innovation within your teams. This will highlight your ability to lead and coach effectively.
✨Engage with Stakeholders
Prepare to discuss your experience in stakeholder engagement. Think of instances where you’ve collaborated with various teams or external suppliers to achieve common goals. Being able to articulate how you’ve navigated these relationships will show that you can represent HMRC effectively and maintain a user-focused platform.
✨Be Ready to Discuss Risk Management
Understand the risks associated with platform operations and be prepared to talk about how you’ve managed them in the past. Bring examples of how you’ve identified, mitigated, or resolved risks, especially in relation to security and compliance. This will demonstrate your proactive approach to maintaining operational integrity.
