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- Tasks: Support HMRC employees through telephony and administrative work, delivering outstanding customer service.
- Company: Join a supportive team at HMRC, dedicated to excellent service.
- Benefits: Full training, ongoing support, and a positive team environment.
- Why this job: Make a real difference by helping others while developing your skills.
- Qualifications: Experience in a telephony role and a passion for customer service.
- Other info: Great opportunity for personal growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
We’re excited to offer a role within our team that blends telephony and administrative work, where you’ll play a key part in supporting HMRC employees. This is predominantly a telephony-based role, so enjoying speaking with customers over the phone is essential. We will provide full training and ongoing support to help you feel confident.
In this role, you will:
- Use strong listening and communication skills to deliver outstanding customer service via our telephony helpline, as well as through email, dedicated HR systems, and MS Teams.
- Process key employee information accurately using our HR systems.
- Work collaboratively as part of a supportive team to answer a range of HR queries. Some queries may be complex, but you’ll have the training, guidance, and resources to handle them effectively.
- Contribute to a positive team environment and uphold HMRC’s service standards.
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You’ll join a positive, team‑focused setting where others are ready to share their knowledge and support your development.
Essential Criteria:
- You must be able to demonstrate experience working in a telephony-based role, handling customer queries over the phone.
Desirable Criteria:
- It would also be beneficial if you have experience working in an HR-related environment.
HR Adviser in Liverpool employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser in Liverpool
✨Tip Number 1
Get comfy with your phone skills! Since this role is all about telephony, practice speaking clearly and confidently. Maybe even do a mock call with a friend to get the hang of handling queries smoothly.
✨Tip Number 2
Brush up on your HR knowledge! Familiarise yourself with common HR queries and processes. This will not only help you during the interview but also show that you're genuinely interested in the role.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked collaboratively in the past. Highlighting your ability to contribute to a positive team environment can really set you apart.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It’s a great way to ensure your details are in the right hands and shows your enthusiasm for joining our team.
We think you need these skills to ace HR Adviser in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about telephony and customer interaction, make sure your application highlights your strong listening and communication skills. We want to see how you can connect with customers and handle queries effectively!
Tailor Your Experience: When you're writing your application, don’t forget to mention any previous experience in telephony-based roles. If you've tackled customer queries over the phone before, let us know! It’ll help us see how you fit into our team.
Be Enthusiastic!: We love a positive attitude! Make sure your application reflects your enthusiasm for learning and delivering excellent service. Show us that you’re keen to be part of a supportive team environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HMRC
✨Know Your Telephony Skills
Since this role is heavily telephony-based, make sure to highlight your experience in handling customer queries over the phone. Prepare examples of how you've successfully managed calls, resolved issues, and provided excellent service.
✨Brush Up on HR Knowledge
Even if HR experience isn't essential, having a basic understanding of HR processes can set you apart. Familiarise yourself with common HR queries and practices so you can demonstrate your enthusiasm for the field during the interview.
✨Showcase Your Communication Skills
Strong listening and communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you're comfortable speaking about your experiences.
✨Emphasise Team Collaboration
This position requires working collaboratively within a team. Be ready to discuss how you've contributed to a positive team environment in the past. Share specific examples of teamwork and how you’ve supported colleagues in achieving common goals.
